Shanice Cooper

Navy veteran with a BS in Business Administration/Financial Analysis and over eight years of experience in accounts receivable, transaction processing, and financial reporting support. Skilled in account reconciliations, resolving payment discrepancies, and collections follow-up, with hands-on AP production and month-end closeout experience in Oracle in my current role. Proven ability to manage multiple priorities, maintain accurate financial records, and communicate clearly with finance, banking, and cross-functional stakeholders.

Detail-oriented, analytical, and adaptable, with a track record built through military service and federal financial-crime investigation work.

Senior Finance Associate - Genpak LLC - Charlotte, NC

(2024-12)

• Perform accounts payable production entry and transaction processing in Oracle, supporting monthly financial closeout cycles.
• Collaborate with and provide production support to financial analysts, gaining exposure to financial reporting and account analysis processes.
• Identify and resolve discrepancies across AP transactions, maintaining data accuracy to support downstream financial reporting and audit readiness.

Financial Transactions Coordinator - U.S. Navy - San Diego, CA

(2018-10 - 2023-12)

• Conducted monthly financial closeouts and reported all transactions to NAVSUP, ensuring compliance with Defense Finance and Accounting Service (DFAS) standards.
• Supported supply department financial processes by preparing and maintaining records for annual inspections and monthly audits.
• Managed inventory ordering and tracking, ensuring data accuracy and compliance with financial standards.
• Owned AP and AR transaction processing, including cash and credit card collections, account reconciliations, and resolution of payment discrepancies, ensuring accuracy and adherence to financial policies.
• Generated detailed financial reports using Microsoft Excel and payment databases to identify trends.
• Received the Navy and Marine Corps Achievement Medal for outstanding financial management contributions.

Tax Fraud Investigative Assistant Intern - DOD Skillbridge - Department of Treasury - IRS - Charlotte, NC

(2023-07 - 2023-10)

• Investigated potentially fraudulent activities in tax filings by reviewing financial data and collaborating with IRS special agents to ensure compliance with federal regulations.
• Managed communication with banks to get details on Suspicious Activity Reports (SARs), and utilized bank records, tax forms, and client activity to identify red flags indicating possible money laundering or financial crimes.
• Utilized various internal and external databases such as LexisNexis and FinCEN to identify and collect information on individuals and businesses, applying critical thinking to build financial crime cases.
• Maintained current knowledge of SARs and BSA/AML regulations through the FinCEN database and participated in fraud-related webinars for ongoing training.

Administrative Support Specialist - U.S Navy - Yokosuka, JP

(2015-03 - 2018-10)

• Provided administrative support to senior personnel and civilian staff, including managing schedules, handling and ordering office supplies, scheduling meetings, and trainings to keep operations running smoothly.
• Managed personnel records and official documents with attention to detail.
• Composed correspondence, prepared reports, and conducted data entry using Microsoft Office to maintain accuracy and completeness.

Customer Service Representative - AT&T - Kingstree, SC

(2012-01 - 2015-03)

• Handled 60-80 inbound calls daily, resolving issues for customer concerns. Handled billing and payments, technical issues, and service plans, and identifying opportunities to sell additional services.
• Developed strong relationships by providing personalized account information and guidance, ensuring customer satisfaction.
• Demonstrated strong communication skills in interactions with colleagues and customers.
• Collaborated with team members to achieve service goals and maintain a positive work environment, consistently exceeding performance targets and earning recognition for top customer satisfaction scores.

BS - Business Administration/Financial Analysis - Purdue University Global (2025-01)