Shanice Douglas

Case management professional with experience supporting individuals and caregivers across healthcare, behavioral health, and community-based systems. Skilled in care coordination, caregiver support, and navigating complex service systems including medical, behavioral, and social resources. Proven ability to manage caseloads, develop individualized care plans, and provide empathetic, phone-based support to improve outcomes and reduce stress for both members and caregivers.

Care Coach / Case Manager – SNP Population - Sagility (Humana Contract) - Remote

(2025-01)

• Manage a caseload of 25+ high-need members, coordinating care across medical, behavioral, and community systems
• Conduct consistent outreach and engagement (5–7 monthly touchpoints per member) to support care plan adherence and improve outcomes
• Develop and update individualized care plans addressing physical, behavioral, and social determinants of health
• Identify barriers to care, including transportation, cost, and access, and connect members and caregivers to appropriate resources
• Provide guidance and support to members and caregivers navigating complex healthcare systems
• Maintain 100% timely and accurate documentation in compliance with quality and regulatory standards
• Utilize multiple systems to track progress, coordinate services, and ensure continuity of care

Migrant Wellness - CHRIS 180 - Atlanta, GA

(2023-01 - 2024-12)

• Supported unaccompanied and immigrant youth experiencing trauma, displacement, and family separation
• Delivered trauma-informed programming to support emotional stabilization and adjustment
• Guided youth in developing coping skills, emotional regulation, and social integration
• Provided real-time crisis support using de-escalation techniques
• Collaborated with multidisciplinary teams to ensure consistent care and service delivery
• Engaged families and caregivers to support reunification and continuity of care
• Maintained accurate documentation of participant progress and engagement

Family Caregiver Support — Family Caregiver Program - U.S. Department of Veterans Affairs

(2023-01)

• Coordinated care for an individual with complex medical needs, including appointments, medications, and long-term services
• Developed and maintained individualized care plans to support stability and caregiver success
• Provided ongoing support and advocacy for both patient and caregiver needs
• Connected caregivers to healthcare services, community resources, and support systems
• Monitored health status and responded to changes, including urgent situations

Bachelor of Science - Education - Liberty University