Efficient Medical Billing & Customer Service Representative
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Efficient Medical Billing & Customer Service Representative with over 15 years of experience processing claims and handling patient billing inquiries as well as 20 + yrs as a professional Customer Service Rep experienced in high volume environments; Expertise in active listening, empathetic problem solving & managing sensitive accounts.
Processing Technician - CSL Plasma - Chattanooga, TN
(2026-01)
Responsible for the accurate sampling, testing, freezing, labeling, and shipping of collected plasma
Repair Management Customer Service Tier 2 Rep - HomeServe USA - Chattanooga, TN
(2022-10 - 2025-11)
Handled a high volume of inbound calls regarding residential emergency repair warranties; Accessed claims, troubleshooting issues, verifying coverage, deploying contractors, and educating homeowners about their plans
Charge Entry Specialist - The Stowe Group - Atlanta, GA
(2020-01 - 2022-08)
Accurately translated patients medical records into billable data; I audited charts, assign diagnostic and procedural codes, and input charges into billing systems to ensure timely insurance claims and minimize claim denials
Claims Processor - Blue Cross Blue Shield - Chattanooga, TN
(2018-12 - 2020-12)
Responsible for reviewing, researching, and adjudicating medical and health insurance claims; I verified insurance eligibility, checked procedure codes, and determined whether to approve, deny, or return claims for correction based on policy
High School Graduate - Hixson High School
