Case Manager - RISNW - Everett, WA
(2024-01)
- Assessed client needs and developed personalized care plans.
- Coordinated access to social services, healthcare, and legal support.
- Advocated for vulnerable populations, including refugees and immigrants.
- Maintained accurate and confidential case records.
- Collaborated with healthcare providers and community organizations.
- Successfully managed a caseload of clients, ensuring timely access to critical services and support.
- Developed and implemented trauma-informed care protocols that improved client engagement and outcomes.
Administrative Officer / Case Officer - Tenaganita - Petaling Jaya
(2022-04 - 2023-12)
- Conducted client interviews and assessments to determine needs.
- Monitored case progress and coordinated necessary interventions.
- Maintained detailed and confidential case documentation.
- Successfully managed 150 cases, ensuring timely service delivery.
- Improved client follow-up rate by implementing tracking systems.
Volunteer – Refugee & Immigrant Support Program - Peace and Justice - Rawalpindi
(2012-07 - 2022-05)
- Assisted refugees and immigrants with English language learning and cultural adaptation.
- Helped clients access community resources, housing, and employment opportunities.
- Supported individuals and families in navigating local services and applications.
- Recognized for compassion, dedication, and commitment to empowering newcomers.
Personal Assistant - Spa Ceylon Luxury Ayurveda - Kuala Lumpur
(2021-11 - 2022-04)
- Managed daily schedules, appointments, and travel arrangements for executives.
- Handled correspondence, calls, and emails with professionalism and discretion.
- Organized meetings, prepared agendas, and recorded minutes.
- Improved document organization systems, saving time and reducing errors.
Accountant - A Style Hair Saloon - Kuala Lumpur
(2020-10 - 2021-10)
- Prepared and maintained financial records, ledgers, and reports.
- Processed invoices, payroll, and expense reimbursements accurately.
- Reconciled bank statements and monitored cash flow.
- Supported successful completion of annual audits with zero discrepancies.
