Shanna Ellis

Seasoned professional with 36 years of diverse experience seeking a Customer Service role. Skilled in communication, coordination, and critical thinking from tenure as a Georgia Case Investigator. Strong background in management and health care support, adept at responding to client needs and providing exemplary service.

Georgia Case Investigator COVID-19 - Georgia Department of Public Health/ DCBOH Georgia - Georgia

(2020-01 - 2024-12)

• Conducted detailed interviews with COVID-19 positive individuals, delivering clear isolation guidance and collecting essential health information.
• Responded to inquiries, offering informed recommendations to ensure adherence to public health protocols.
• Collaborated with Care Resource Coordinators to connect individuals with community support services, enhancing patient care and resource accessibility.

Master Barber/ Stylist - Shanna Hair Salon - Ellenwood, Georgia

(2000-01 - 2019-12)

• Delivered a range of hairstyling and barbering services, ensuring client satisfaction and retention.
• Maintained high standards of service quality, adhering to industry best practices and hygiene protocols.

Assistant Manager - The Burning Sands - Decatur, Georgia

(2004-01 - 2005-12)

• Oversaw routine functions to ensure operational efficiency and customer satisfaction.
• Collaborated with management to implement strategies that improved service delivery.

Health Care Specialist - Hecht's Home Care - Atlanta, Georgia

(2000-01 - 2004-12)

• Delivered comprehensive health care services, ensuring client satisfaction and well-being.
• Supported clients with personalized care plans, contributing to their improved health outcomes.

CNA Private Duty Companion Care - Homestead, LLC - Atlanta, Georgia

(2001-01 - 2002-12)

• Delivered personalized care and support to enhance the quality of life for clients, ensuring comfort and well-being.
• Maintained a compassionate environment, establishing a rapport and trust with clients through dedicated companionship.

Manager-Master Barber/ Stylist - Hair Cuttery - Richmond, Virginia/ Duluth, Georgia

(1991-01 - 1997-12)

• Oversaw salon operations, ensuring client satisfaction and adherence to health and safety regulations.
• Delivered high-quality barbering services, maintaining strong customer relationships and promoting repeat business.

Cna - Brookside Nursing Home - Little Rock, Arkansas

(1987-01 - 1991-12)

• Delivered comprehensive care and assistance with daily living activities to enhance the quality of life for residents.
• Maintained accurate health records and reported critical information to supervising medical staff to ensure timely and effective care.

Bakery/ Deli Associate - Safeway/ Harvest Foods - Little Rock, Arkansas

(1986-01 - 1990-12)

• Provided customer service by preparing, slicing, and packaging bakery and deli products, ensuring adherence to food safety standards.
• Managed inventory and product display, effectively reducing waste through diligent monitoring and rotation of goods.

B.S. - Psychology & Human Services - Clayton State University (2016-12)

A.S. - Psychology & Human Services - Georgia Perimeter College (2013-12)

Master Barber/ Stylist - New Tyler Barber College (1991-12)

Certified Nursing Assistant - Brookside Nursing Home (1991-12)