Shanna Parkhill

Senior Healthcare Administrator with over 12 years of progressive leadership experience in home and community-based services (HCBS), post-acute care operations, and acute care workforce management. Expertise administering state licensure compliance and QAPI frameworks within home care and hospital environments. Skilled in directing interdisciplinary teams, optimizing care delivery systems, and leading operational infrastructure aligned with patient-centered outcomes and value-based care principles.

Adept at translating regulatory requirements into actionable policy, managing clinical and administrative personnel through competency-based evaluation, and driving continuous quality improvement across complex healthcare organizations.

Operations Manager at HOME CARE PLUS (2022-01 – 2026-09)

Direct all aspects of HCBS agency operations, including client intake, staffing, caregiver scheduling, care plan compliance, and state regulatory oversight. Lead multidisciplinary teams of caregivers and administrative staff, improving retention, performance, and patient outcomes through structured leadership and accountability programs.

• Develop and implement operational policies, quality improvement initiatives, and standardized care processes to support growth and regulatory compliance.
• Manage agency budgets, resource allocation, and cost-containment initiatives while maintaining high-quality patient care and service delivery.
• Oversee caregiver recruitment, onboarding, credentialing, licensure verification, training, and workforce compliance to ensure operational readiness.
• Optimized eRSP platforms, enhancing scheduling, documentation accuracy, and efficiency.
• Serve as the primary liaison for staff, patients, families, and community stakeholders, managing escalations, adverse event reporting, and patient satisfaction initiatives.
• Conduct client assessments and develop individualized Plans of Care while supporting direct patient care and staffing continuity during periods of increased demand.
• Drove agency growth through strategic business development, referral partner engagement, and pipeline management, building relationships with healthcare and community stakeholders to sustain census growth.
• Managed full-cycle payroll administration for all employees utilizing ADP Run, overseeing accurate time and attendance reconciliation, and timely payroll processing in compliance with federal and state wage and hour regulations.

Staffing Coordinator at ROPER MT. PLEASANT HOSPITAL (2014-01 – 2022-12)

Directed hospital-wide clinical staffing operations, managing acuity-based staffing models to ensure optimal coverage, regulatory compliance, and quality patient care.

• Partnered with nursing leadership, department directors, and executive stakeholders to resolve staffing variances and implement real-time workforce solutions.
• Oversaw workforce compliance programs, including credentialing, licensure tracking, and regulatory documentation for a large multidisciplinary clinical staff.
• Managed float pool and agency staffing operations, including vendor relationships, contract compliance, FTE oversight, and supplemental workforce performance.
• Leveraged workforce management systems and staffing analytics to evaluate utilization trends and provide data-driven staffing and budget recommendations to senior leadership.
• Collaborated across nursing, HR, finance, and hospital administration to align workforce strategies with patient census demands, operational goals, and budget requirements.
• Administered bi-weekly payroll processing for inpatient nursing units utilizing Kronos Workforce Management, ensuring accurate time and attendance reconciliation, charge code compliance, and timely submission in alignment with hospital payroll policies and budgetary controls.
• Implemented and optimized UKG platforms, enhancing scheduling, documentation accuracy, and efficiency.

Continuing Education in business and healthcare administration – UNIVERSITY OF NORTH CAROLINA – CHARLOTTE (2021-01 – 2023-12)

High School Diploma – BURNS HIGH SCHOOL