Shanna Richardson

Certified Clinical Medical Assistant (CCMA) with 8+ years of healthcare and customer-service experience. Skilled in patient care, procedure and appointment scheduling, patient preparation, vital signs, injections, prior authorizations, insurance, EHRs, and patient communication. Organized, dependable, and experienced in fast-paced clinical environments.

Certified Clinical Medical Assistant at Pain Specialists of America (PSA) (2025-12 – Present)

• Schedule surgeries, procedures, and appointments and coordinate details needed for timely care.
• Answer patient questions, provide procedure/preparation instructions, and prepare patients for procedures.
• Manage patient calls and requests while maintaining accurate documentation in eCW.
• Support clinical and administrative workflow in a fast-paced pain-management practice.

Certified Clinical Medical Assistant at Wellstone Health Partners Family Medicine (2022-01 – 2025-12)

• Roomed patients, obtained vital signs, interviewed patients, and prepared providers for examinations.
• Drew labs and administered injections/immunizations; completed prior authorizations for refills and imaging.
• Handled patient calls and supported daily clinic operations while maintaining confidentiality.

Certified Clinical Medical Assistant at Baylor Scott & White Health – Wound Care Clinic (2019-02 – 2022-01)

• Obtained vital signs, prepared wounds and patients for treatment, and performed dressing changes.
• Prepared treatment rooms and followed provider orders and clinic procedures.

Certified Medical Assistant at MBS Chiropractic (2017-06 – 2018-06)

• Assisted providers, checked patients in/out, prepared rooms, and verified patient insurance.

Customer Service Representative at Teleperformance (2016-09 – 2017-03)

• Assisted customers with health insurance questions and enrollment issues while handling confidential information.

Assistant Store Manager at Family Dollar (2014-07 – 2016-09)

• Reviewed employee schedules, handled money, resolved customer concerns, stocked merchandise, and placed orders.

Clinical Medical Assistant – Training Center for Healthcare Careers (2017)

High School Diploma – Ellison High School (2014)