Shanni Wilson

Commercial bank providing banking, investment, and retirement services

Customer Service Officer (Acting) at CIBC First Caribbean International Bank (2023-06 – 2026-06)

Commercial bank providing banking, investment, and retirement services

• Enhanced fee and charge collection efficiency to boost branch revenue.
• Utilized knowledge of the bank's core systems (ICBS and TSYS), credit products, and bank operations, to successfully engage and cross sell products to customers.
• Expedited account opening, closing, and routine transactions, for personal banking customers.
• Promoted customer loyalty by applying CIBC customer service processes to address customer queries and resolve issues in a timely manner.
• Managed the replacement of Visa Debit cards, ensuring swift issuance to customers.
• Managed the processing and balancing of debits and credits efficiently, maintaining financial accuracy and regulatory compliance.
• Increased productivity of team by training and orienting junior staff on the bank's policies and procedures.

Clerical Officer at National Water Commission (2020-03 – 2023-01)

Government owned water supply and wastewater service provider

• Maintained a current filing system enabling efficient retrieval of records.
• Ensured accurate cash management in compliance with company procedures.
• Routed telephone queries quickly to the relevant officers and departments.

Team Leader, Sales Representative at Global Services Contact Centre (2018-11 – 2019-09)

Provider of business processing outsourcing services

• Coached and trained team members to meet weekly targets.
• Utilized thorough product and services knowledge to engage customers and promote and provide relevant sales solutions.

Clerk at National Land Agency (2018-06 – 2018-07)

Clerk at Spanish Town Hospital (2017-06 – 2017-07)

Asc Degree in Business Studies – Portmore Community College (2026)

BSc in Business Administration/Human Resource Management – Portmore Community College (2028)

Caribbean Secondary Examination Certificate (CSEC) in 6 Subjects – English Language, English Literature, Principle of Business, Principle of Accounts, Religious Education, Home Management – Bridgeport High School (2016)