Shannon

Operations and administrative professional with 20+ years of experience in logistics, scheduling, inventory coordination, reporting, office operations, and e-commerce. Experienced in managing detailed spreadsheets, resolving operational issues, coordinating purchasing and shipping, maintaining accurate records, and independently managing competing priorities. Seeking a remote operations, administrative, data support, or content-focused role.

Owner / E-Commerce Operations Manager - The Bricolage - Kenosha, WI

(2023-01)

Manage daily operations for an online resale business specializing in handbags, accessories, and vintage merchandise.

• Source, evaluate, price, photograph, and list inventory across e-commerce and live-selling platforms.
• Maintain detailed spreadsheets tracking expenses, inventory, sales, shipping costs, profitability, and product aging.
• Coordinate domestic and international purchasing, shipment consolidation, customs expenses, and inventory receiving.
• Create product descriptions, promotional materials, website content, and customer communications.
• Process orders, prepare shipments, resolve customer concerns, and maintain accurate transaction records.
• Develop workflows that move products from purchasing through inventory, sale, and financial reporting.

Administrative Assistant - Northfield Block / Oldcastle, Inc. - Mundelein, IL

(2018-01 - 2026-01)

• Managed receiving operations for materials and deliveries while resolving discrepancies and operational issues.
• Created and maintained manufacturing orders, spreadsheets, inventory reports, and operational documentation.
• Supported accounting and purchasing workflows, including coding corporate credit card transactions.
• Assisted with inventory control, audits, raw material tracking, and day-to-day support for site leadership.
• Troubleshot software and system issues and assisted employees with technology-related problems.

Dispatch Coordinator - Northfield Block / Oldcastle, Inc. - Mundelein, IL

(2011-04 - 2018-01)

• Scheduled and coordinated daily operations for a fleet of 19 trucks and third-party carriers.
• Managed product transfers between multiple plant locations and coordinated routing, scheduling, and issue resolution.
• Created reports and tracked operational data for management.
• Supported receiving operations for raw materials and production supplies.

CSR / Inside Sales Coordinator - Northfield Block / Oldcastle, Inc. - Mundelein, IL

(2005-06 - 2011-04)

• Processed orders, quotes, credits, returns, and delivery coordination.
• Supported pricing, purchasing, and internal operational workflows.
• Assisted executives with reporting, travel coordination, presentations, and administrative tasks.

Realtor (Part-Time) - Coldwell Banker - Kenosha, WI

(2015-09 - 2021-05)

• Managed residential real estate transactions from initial client consultation through closing.
• Prepared and reviewed detailed contracts, offers, counteroffers, disclosures, amendments, and other transaction documents.
• Ensured contracts were complete, accurate, properly signed, and submitted within strict deadlines.
• Researched comparable properties, prepared pricing analyses, and scheduled and conducted property showings.
• Negotiated purchase terms and coordinated communication among clients, lenders, title companies, inspectors, attorneys, and closing representatives.
• Maintained an active Wisconsin real estate license while working full-time in operations and dispatch.

Associate Degree - Web Design & Multimedia - Westwood College of Technology