Shannon Arrighi

Strong work ethic, dependability, attention to detail and excellent communication skills are just a few of the qualities I posses. I adapt to all working environments very well and excel in an atmosphere where productivity is high and learning new skills are encouraged.

Routing Specialist at Dead River Company (2024-06 – Present)

• Forecasts daily & weekly demand based on weather, degree day accumulation and direction on degree day pull.
• Build efficient routes by mapping and sequencing deliveries.
• Reviews customer account information to ensure it is correctly forecasted.
• Assign drivers and trucks based on forecast volume.
• Analyze fuel burning pattern changes for accounts and switch delivery schedule based on seasonality.
• Review delivery dispatch logs & update accounts for forecasting accuracy.
• Review large and small drops and run out reporting to reforecast appropiately.
• Prepare initial ticket assignment for next day.

Customer Service Representative at Dead River Company (2015-11 – 2024-06)

• Courteously answer incoming telephone calls and assist walk-in customers.
• Utilize ADDS E3 system for customer account maintenance, setting up new accounts and updating customer logs.
• Perform computer related input and other tasks relating to inventory control, accounts payable and receivable, delivery billing, posting payments and bank deposits.
• Research and calculates usage for Prebuy contracts and Budget Plans.
• Process all fuel assistance benefits in customer accounts as well as verify, accurate billing amount & prices for rebilling.
• Handle high volume of incoming customer calls.
• Maintain customer account and billing processes, new customer information and various policies and procedures related to product delivery and service.
• Uncover additional sales and service opportunities while interacting with customers.
• Process debit and credit report and submit for approval as needed.
• Process all Prebuys and Budgets for upcoming heating season.

Customer Service Representative at Suburban Propane (2010 – 2015)

• Handle high volume of incoming customer calls.
• Maintain customer account and billing processes, new customer information and various policies and procedures related to product delivery and service.
• Uncover additional sales and service opportunities while interacting with customers.
• Process debit and credit report and submit for approval as needed.
• Process all Prebuys and Budgets for upcoming heating season.

– Winnacunnet High School (1995 – 1996)

– C.A.L.P. (1993 – 1995)