Shannon Atkins

Exceptional attention to detail. Unparalleled ability in proofreading and editing including creative and technical arenas. Proven ability to manage complex workflows, deliver surpassing customer service, outstanding interpersonal skills and support high-profile clientele. Recognized for exceeding daily expectations in loan processing, attention to detail, adaptability, and a commitment to excellence across fast-paced settings.

Freelancer at Freelance and self-employed (2024-12 – Present)

Freelance projects on Upwork including editing, voice and other talent. Caregiver and companion for elderly and special needs. Door Dash Delivery with 90%-100% on time and completion rates plus 5 Star Reviews from customers and restaurants.

• Freelance projects on Upwork including editing, voice and other talent
• Caregiver and companion for elderly and special needs
• Door Dash Delivery with 90%-100% on time and completion rates plus 5 Star Reviews

Care Center Retention Specialist I at State Farm (2023-10 – 2024-12)

Resolved policyholder inquiries with professionalism and empathy. Maintained accurate records and supported agents and associates. Navigated multiple systems in a fast-paced, team-oriented environment. Position of entire team outsourced (eliminated).

• Resolved policyholder inquiries with professionalism and empathy
• Maintained accurate records and supported agents and associates
• Navigated multiple systems in a fast-paced, team-oriented environment

Senior Operations Associate at Charles Schwab & Co.

• Advised clients on IRS regulations for inherited IRAs
• Reviewed legal documents and assisted with trust and estate setup

Office Manager at Aurora Behavioral Health

Position eliminated due to company layoff.

• Managed invoices, contractors, and administrative workflows
• Oversaw inventory and compliance for medical equipment

Unit Clerk & Operations Assistant at St. Vincent Regional Medical Center

BLS Certified, liaison between departments.

• Created and streamlined roles across pre-op and outpatient departments
• Maintained patient records and coordinated supplies across units
• BLS Certified, liaison between departments

Loan Processor at American Savings Bank

• Processed conforming and non-conforming loans (FRMs, ARMs, Jumbo, Freddie Mac, Fannie Mae)
• Supported loan officers and underwriters; exceeded daily processing goals

Special Education Teaching Assistant at Kyrene Unified School District

Position ended due to COVID-19.

• Supported students with disabilities and behavioral needs
• Maintained confidentiality and collaborated with educators and families

Office Clerk, Human Resource Assistant, Quality Assurance Administrative Assistant at Robert Half International (RHI/OfficeTeam/AccounTemps) (2011-01 – 2022-04)

Multiple temporary assignments including Office Clerk at Arizona Tile, Human Resource Assistant at Dignity Health, and Quality Assurance Administrative Assistant at University Online.

• Arizona Tile - Digitized and organized legal and loan documents using Foxit system, coordinated large file transfers with IT and tracked data in Excel, labeled and archived files for secure storage
• Dignity Health - Supported HR leadership with reporting, correspondence, and ID badge creation, managed office supplies, equipment, and front desk operations, collaborated with security and hospital departments for access control
• University Online - Reviewed online educational content quality and accuracy, managed social media accounts for high-profile clients

Bachelor of Arts in Applied Psychology – University of California, Hayward, CA (2028-11)

Associate of Arts in Liberal Arts – Minneapolis Community & Technical College, MN