Shannon Blair

To obtain a challenging position utilizing my skills and past experiences with a progressive organization offering the opportunity for professional growth and developments for advancement. Willing to relocate: Anywhere. Authorized to work in the US for any employer.

Manager - Phoenix Dispatch - Salt Lake City, UT

(2022-08 - 2024-05)

• Operational, Financial, and preformence management duties
• Hiring, Training, Supervising Staff.
• Setting Operational Goals and strategies.
• Conflict Resolution
• Accounts Receivable and Payable.
• Cash Handling, Budget Oversight, Cost Reduction
• Record Keeping
• Risk analysis, among other duties

Dispatch, Customer Service - A woman's touch housecleaning, errands, and odd jobs - Lake Jackson, TX

(2015-10 - 2020-06)

• Provided exceptional customer service by promptly and accurately addressing inquiries, concerns, and complaints from customers
• Resolved billing discrepancies by investigating payment errors, reconciling accounts, and providing detailed explanations to customers
• Trained new dispatch team members on company policies, procedures, systems usage, and best practices for delivering excellent customer service
• Maintained accurate records of all dispatched orders, including tracking information, proof of delivery documents, and customer feedback
• Resolved escalated issues from customers or drivers promptly to minimize any negative impact on service quality or reputation

Manager - Oyster Creek Garden Center - Oyster Creek, TX

(2010-02 - 2014-03)

• Managed daily operations, including scheduling, inventory management, and customer service
• Maintained high standards of quality control to ensure customer satisfaction
• Resolved customer complaints or issues promptly while maintaining a positive brand image
• Negotiated contracts with vendors to secure favorable pricing terms
• Managed and resolved escalated customer issues, maintaining high levels of customer satisfaction

High school diploma