Manager - Phoenix Dispatch - Salt Lake City, UT
(2022-08 - 2024-05)
- Operational, Financial, and preformence management duties
- Hiring, Training, Supervising Staff.
- Setting Operational Goals and strategies.
- Conflict Resolution
- Accounts Receivable and Payable.
- Cash Handling, Budget Oversight, Cost Reduction
- Record Keeping
- Risk analysis, among other duties
Dispatch, Customer Service - A woman's touch housecleaning, errands, and odd jobs - Lake Jackson, TX
(2015-10 - 2020-06)
- Provided exceptional customer service by promptly and accurately addressing inquiries, concerns, and complaints from customers
- Resolved billing discrepancies by investigating payment errors, reconciling accounts, and providing detailed explanations to customers
- Trained new dispatch team members on company policies, procedures, systems usage, and best practices for delivering excellent customer service
- Maintained accurate records of all dispatched orders, including tracking information, proof of delivery documents, and customer feedback
- Resolved escalated issues from customers or drivers promptly to minimize any negative impact on service quality or reputation
Manager - Oyster Creek Garden Center - Oyster Creek, TX
(2010-02 - 2014-03)
- Managed daily operations, including scheduling, inventory management, and customer service
- Maintained high standards of quality control to ensure customer satisfaction
- Resolved customer complaints or issues promptly while maintaining a positive brand image
- Negotiated contracts with vendors to secure favorable pricing terms
- Managed and resolved escalated customer issues, maintaining high levels of customer satisfaction
