Shannon Brown

Reliable and customer-focused professional with experience in customer service, office support, supervision, record accuracy, and daily operations. Strong communication and organizational skills, with experience responding to requests, assisting clients and colleagues, verifying information, maintaining accurate records, and following up on assigned tasks. Detail-oriented, dependable, and comfortable working independently while maintaining professional standards and confidentiality.

Examination Supervisor at Overseas Examination Council (2026-05 – 2026-06)

• Supervised examinations and ensured established procedures were followed accurately and efficiently.
• Handled examination materials responsibly and maintained security and proper procedures.
• Maintained an organized and professional environment while monitoring activities and assisting as needed.
• Demonstrated strong attention to detail, reliability, and the ability to follow instructions independently.

Office Attendant at New River E.C.I (2024-09 – 2025-09)

• Provided office support and assisted teachers and students with daily activities, requests, and operational needs.
• Communicated professionally with staff, students, visitors, and members of the public.
• Helped maintain an organized and efficient office environment and supported smooth daily operations.
• Responded to requests promptly while maintaining professional standards.

Census Supervisor at STATIN (2022-09 – 2023-03)

• Supervised census workers and monitored assigned tasks to meet daily requirements.
• Verified questionnaires for accuracy and completeness, demonstrating strong attention to detail.
• Prepared reports and provided timely updates to senior census officers.
• Coordinated work activities and followed up on assigned tasks to support timely completion.

Guesthouse Supervisor / Customer Service at Kool Rooms Guesthouse (2021-10 – 2023-05)

• Provided professional, customer-focused service and responded to guest needs.
• Supervised daily guesthouse activities and supported smooth day-to-day operations.
• Assisted with housekeeping and maintained a clean, organized, and welcoming environment.
• Handled customer needs professionally while maintaining a positive service experience.

Certificate in Early Childhood Teacher Assistant – Level 2 – Heart Trust NSTA (2024 – 2025)

Certificate in Secondary Examination Certificate (CXC) – 7 passes – Black River High School (2011 – 2016)