Shannon Cullum

Seasoned and detail-oriented Traffic Coordinator with over 20 years of experience in the coal mining industry. Skilled in route planning, logistics coordination, and shipment documentation. Strong problem-solving abilities with a focus on efficiency, customer service, and team collaboration. Proficient in Microsoft Excel and Word. Known for maintaining smooth production operations and handling high-volume traffic under pressure.

Traffic Coordinator - Kanawha River Terminals LLC / SunCoke Energy - Ceredo, WV

(2000-02)

Coordinated daily shipments and logistics for over 20 years in a high-volume coal terminal operation.

• Worked closely with major railroads (CSX, Norfolk Southern) and barge lines (Ingram, ACL, Murray, Crounse, CTC, AEP) to arrange efficient transport and resolve shipment issues.
• Applied mathematical calculations to determine storage requirements and blend percentages for coal loading optimization.
• Generated accurate shipping documents, including bills of lading, to prevent delays and minimize errors.
• Maintained organized records, improved supply chain processes, and identified opportunities for operational improvements.
• Provided prompt and professional customer service, addressing inquiries and ensuring satisfaction.
• Collaborated with team members to meet daily objectives and contributed ideas to enhance workflow and productivity.
• Assisted management by sharing customer feedback and supporting continuous improvement initiatives.

High School Diploma - Cabell Midland High School