Shannon Greene

Strategic and results-driven Behavioral Health Executive with 20+ years of leadership experience in mental health, social services, and program administration. Proven ability to lead high-performing teams, manage multimillion-dollar budgets, and implement innovative, data-driven programs that improve patient outcomes and organizational performance. Recognized for operational excellence, regulatory compliance, and building strong partnerships across healthcare, government, and community systems.

Director of Behavioral Health - First Care Medical Clinic

(2024-12)

• Provide statewide oversight of behavioral health services, including operations, staffing, and financial performance.
• Develop and implement programs, policies, and service delivery models aligned with evidence-based practices.
• Manage budgeting, funding sources, and ensure compliance with all state and federal regulations.
• Lead recruitment, training, supervision, and performance management of clinical and administrative staff.
• Oversee audits, regulatory reviews, and ensure 100% compliance across service sites.
• Establish partnerships with healthcare providers, community agencies, and government stakeholders.
• Support and enhance the Collaborative Care Model (CoCM) program.
• Deliver brief interventions using behavioral activation, motivational interviewing, and problem-solving treatment.
• Analyze data to guide program development, evaluation, and continuous improvement.
• Maintain a clinical caseload while ensuring high-quality, patient-centered care delivery.
• Lead strategic growth initiatives and identify new business opportunities statewide.

Program Director - CareFort - Mooresville, NC

(2020-11 - 2024-11)

• Designed and launched a statewide program exceeding strategic goals by 40%, including during COVID-19.
• Managed a budget, aligning financial performance with organizational growth.
• Built partnerships across 31 counties, expanding service reach and community engagement.
• Increased referrals and program census by 60% through targeted outreach strategies.
• Led interdisciplinary teams and supported 150 caregivers statewide.
• Achieved 85% client satisfaction by implementing a customer-centered service model.
• Utilized Medicaid data to guide strategic planning and program expansion.
• Exceeded financial targets by 20% through operational improvements.
• Implemented performance tracking systems to support data-driven decision-making.

Program Service Director - The Haven - Pineville, NC

(2005-03 - 2020-10)

• Managed staff and coordinated 200 volunteers with a 75% engagement rate.
• Developed workforce pipelines through partnerships with local schools, reducing recruitment costs.
• Designed and implemented a training program for 200 students; 50% secured employment in social services.
• Conducted assessments and managed a caseload of 75 clients receiving mental health services.
• Developed person-centered care plans and monitored client progress.
• Led family engagement and support initiatives, including a group serving 120 families.
• Managed contracts, financial reporting, and fundraising initiatives generating $5,000 annually.
• Strengthened collaboration among patients, families, providers, and payers.

M.S. - Youth, Family, and Community Sciences - North Carolina State University (2015)

B.S. - Therapeutic Recreation - Jackson State University (1995)