Shannon Kelly

I am a seasoned technical communication professional with over 30 years of experience transforming complex engineering and technical concepts into clear, accessible content for a wide range of audiences. With a unique dual background in Electrical Engineering and English, I bridge the gap between technical accuracy and effective communication.

My work spans the development of internal documentation and customer facing user manuals, product catalogs, compliance content, and digital assets — always aligned with regulatory standards, brand guidelines, and usability best practices. I’m known for creating efficient editorial processes, enforcing consistent style and quality standards, and collaborating cross-functionally with engineering, quality, marketing, and operations teams.

I’m now looking to bring my writing, editing, and compliance expertise to a forward-thinking organization where I can support product clarity, drive team alignment, and contribute to content strategies that improve both customer experience and operational outcomes.

Technical Writer

Process Technology – Mentor, OH | Feb 2024 – Jul 2025

• Developed and maintained SOPs and work instructions to support production, compliance, and quality teams.
• Closed 30+ documentation gaps by implementing streamlined revision control and standardization.
• Resolved ISO audit findings by launching a comprehensive documentation strategy aligned with updated standards.
• Refreshed legacy documents to improve usability, style adherence, and regulatory compliance.
• Partnered with cross-functional teams to produce accurate, accessible, and implementation-ready documentation.

Technical Writer / Content Specialist

Swagelok Company – Solon, OH | Jan 2005 – Dec 2023

• Created and edited customer-facing product literature and internal documentation for valves, hoses, and fluid systems.
• Translated engineering data into clear, consistent content including catalogs, instruction sheets, and product guides.
• Collaborated across engineering, marketing, and product development to ensure content aligned with brand, legal, and usability standards.
• Reduced production cycle time by implementing digital review workflows and standardized editorial processes.
• Produced web content, product descriptions, and video scripts for online platforms, enhancing brand consistency.

Technical Information Specialist

Swagelok Company – Solon, OH | Dec 1994 – Dec 2004

• Managed technical documentation for product testing, packaging, and specifications.
• Reviewed and edited internal specifications and product reports to ensure clarity and compliance.
• Supported the expansion of the eCommerce site and customer platforms.
• Worked cross-functionally to improve documentation accuracy and update cycles.

University of Rochester – Rochester, NY

Bachelor of Science, Electrical Engineering

Minor in English | 1994