Shannon Kettering

Versatile professional with 10+ years of experience supporting high-volume operations, managing complex workflows, and delivering polished, service-driven experiences across luxury hospitality and sales environments. Highly adaptable and resourceful, excelling in roles that require organization, initiative, multitasking, and strong problem-solving. Recognized for exceptional communication, cross-functional collaboration, and the ability to streamline processes while maintaining a high standard of professionalism and brand representation.

Front Desk Office Coordinator - Seal Cove Inn - Moss Beach, CA

(2026-04)

• Make reservations
• Greet guests
• Inspect rooms
• Prep breakfast orders
• Tend barista bar
• Serve wine happy hour
• Light inventory
• Collect payments
• Plan reservations and activities for guests

Brand Ambassador - Direct Demo - San Francisco, CA

(2025-08 - 2026-12)

Promote and sell wellness products within Costco locations across the San Francisco market.

• Set up and break down demo tables, ensuring compliance with store standards
• Record POS activity and submit accurate reports to management
• Achieved Food Service Certification

Driver / Chauffer - Spectra 360/ NFLPLA Super Bowl week - San Francisco, CA

(2026-02 - 2026-02)

• Provided safe and reliable transportation services to clients, ensuring punctuality and adherence to traffic laws
• Communicated effectively with clients, providing friendly and professional customer service throughout the journey
• Collaborated with dispatchers or coordinators to optimize route planning for efficient service delivery

Delivery Driver (Seasonal) - UPS - San Francisco, CA

(2025-12 - 2026-01)

• Delivered packages on tight deadlines while maintaining accuracy and customer satisfaction
• Utilized mobile applications and handheld devices for routing, tracking, and delivery confirmation
• Managed high-volume workloads during peak season with strong time-management skills

Marketing Executive / VIP Lounge Attendant - Hilton Grand Vacations - Kaanapali, HI

(2024-02 - 2024-08)

• Executed on-site events to attract potential customers and increase visibility and sales
• Coordinated dinner reservations and guest requests with prompt, professional communication
• Managed inventory of refreshments and prepared VIP welcome gifts
• Provided guests with local event information, including art and music festivals
• Served as liaison between Marketing and Sales teams, improving communication and supporting revenue growth

Manager on Site / Administrative Support - American Red Cross - Lahaina, HI

(2023-11 - 2024-02)

• Coordinated volunteer schedules for community outreach and relief programs
• Managed supply inventory to prevent shortages during emergency operations
• Trained volunteers on safety protocols to ensure readiness and compliance
• Oversaw case documentation, ensuring accurate and timely data entry
• Conducted welfare checks and distributed meals and snacks to fire survivors daily

Marketing Executive / Concierge / Sales - Westin Hotel by Marriott - Kaanapali, HI

(2016-05 - 2023-07)

• Coordinated guest reservations, activities, and special requests to enhance vacation experiences
• Built strong customer relationships, increasing repeat stays and driving sales
• Facilitated communication between guests and sales teams to support engagement and conversions
• Promoted local businesses through coupon distribution and partnership outreach
• Delivered personalized service for birthdays, anniversaries, and VIP guests
• Supported guest engagement and vacation planning with a high level of professionalism

Communications - Communications - Georgia State University College