EVS Area Cleaner at Cleveland Clinic – Avon, Ohio (2022-03 – Present)
- Lead and supervise a team of Environmental Services professionals to ensure a clean, safe, and healing environment for patients, families, and staff.
- Drive patient satisfaction by maintaining high standards of cleanliness, response times, and service excellence.
- Active member of the Patient Experience Committee, providing insight and feedback to improve the patient experience.
- Train, mentor, and develop team members on policies, procedures, and best practices to ensure compliance and performance.
- Build and maintain strong relationships with clients, departments, and vendor partners to ensure quality service and timely resolution.
- Conduct quality audits and rounds, identify opportunities for improvement, and implement solutions.
Housekeeper at St. Mary of the Woods – Avon, Ohio (2022-01 – 2022-03)
- Cleaned facility, patient, and resident rooms with great attention to detail.
- Provided excellent customer service to residents, families, and staff.
Senior Hospitality Aide at Hospice of the Western Reserve – Westlake, Ohio (2012-06 – 2022-01)
- Inspected 32 patient rooms daily to ensure cleanliness, safety, and comfort.
- Managed inventory, placed orders, verified deliveries, and maintained supply organization.
- Trained new employees on cleaning protocols, DME system, and time management.
- Supported clinical and operational teams to ensure smooth daily operations.
- Maintained compliance with HIPPA, OSHA, and emergency preparedness standards.
- Set up and supported events for patients and families.
- Consistently demonstrated empathy and compassion in all interactions.
