Shannon McCoy

I am an aspiring environmental scientist and hydrologist with a proven track record in the outdoor recreation industry and passion for sustainability, restoration and freshwater work. I have experience in data analysis, processing and presentation and demonstrated abilities to enhance customer satisfaction and safety through expert navigation and effective communication. I am skilled in emergency preparedness and problem solving, ensuring operation excellence and reliability in high-stakes environments.

Rental Center Technician - Outdoor Adventures at UC DAVIS - Davis, CA

(2024-09)

• Provided accurate and friendly information about our different rental gear including advice on usage and activities.
• Encouraged and advertised the multitude of outdoor trips provided and assisted in registering and information clarity surrounding these trips.
• Worked independently and collaboratively in a team environment to maintain customer satisfaction and gear quality.

White Water Raft Guide - ALL Outdoors - Foresthill, CA, Lotus, CA

(2024-08)

• Instructed participants on safety protocols and equipment usage before rafting excursions and maintained guest safety throughout the trips.
• Guided groups through varied water conditions and Class IV rapids on the Middle Fork of the American River while ensuring safety and enjoyment.
• Participated in guide training and meetings as well as individual progress reviews.
• Fostered engaging narratives and conversation to enhance guest experiences and communicate the emphasis of environmental conservation and respect.

White Water Raft Guide - Outdoor Adventures at UC Davis - Davis, CA

(2023-03 - 2025-05)

I attended raft guide school in March of 2023 to learn river navigation techniques, guest care and adverse situation mitigation.

• Navigated rivers including the South Fork of the American, Klamath and Trinity safely and effectively with customer safety and satisfactions in mind.
• Managed inventory of all necessary equipment, ensuring proper maintenance and storage throughout the season.
• Proactively addressed any situations including injuries, on river situations and customer dissatisfaction with the aim of prevention and then mitigation and finding the best solution.

Water Programs Manager - Outdoor Adventures at UC Davis - Davis, CA

(2023-05 - 2024-04)

Following raft guide school and spring river work, I was promoted to Outdoor Adventures Water Programs Manager, who primarily serves as the head of communication between our raft guide staff and Outdoor Adventures Director to facilitate efficient transition of information vital to our trips.

• Enhanced operational workflows by maintaining well-organized documentation systems and records accurately and gather and organized materials to support operations.
• Coordinated and lead training trips for current raft guides to improve guiding skills.
• Improved customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
• Regularly worked in the field alongside our guides as well as Trip Leading to support our staff in upholding safety, satisfaction if clients and communication.

City Lake Pool Manager - City of Mesquite - Mesquite, TX

(2022-06 - 2022-08)

• Oversaw and managed lifeguard staff by monitoring attendance and performance.
• Assigned work to staff, set schedules and motivated strong performance in key areas.
• Increased customer satisfaction with timely resolution of issues and proactive communication.
• Ensured compliance with health regulations through regular water testing and documentation procedures.

Lifeguard - City of Mesquite - Mesquite, TX

(2018-06 - 2021-08)

• Monitored and maintained the safety and enjoyment of participants within city pool activities.
• Responded promptly and calming to health or medical events within the parks and pools.

Bachelor of Science - Environmental Science and Management, Watershed Emphasis - University of California, Davis (2026-06)

High School Diploma - Sunnyvale High School (2021-06)