Shannon McIntosh, ABA

QuickBooks-focused accounting and operations professional with hands-on experience managing QuickBooks Online bookkeeping, AP/AR, invoicing, deposits, expense coding, reconciliation support, cash-flow summaries, vendor reports, and Excel tracking. Brings 17+ years of combined experience in business operations, executive support, healthcare administration, customer service, documentation, and process improvement. Currently completing QuickBooks certification coursework and seeking a remote QuickBooks Accounting Specialist role.

Executive Accountant / Business Operations Lead - Everglades Oysters - Miami, FL (Remote)

(2025-01)

• Manage full-cycle QuickBooks Online bookkeeping, including AP, AR, invoicing, deposits, expense coding, and general ledger review.
• Prepare weekly cash-flow summaries, contractor payment reviews, payroll support reports, vendor aging details, and expense breakdowns.
• Audit historical QuickBooks activity and supporting records to identify discrepancies, duplicate transactions, coding errors, and missing documentation.
• Coordinate with customers, vendors, contractors, and leadership to resolve billing, payment, account, and logistics concerns.
• Build and maintain Excel trackers that connect purchasing, inventory, deliveries, AP, and decision-making for a remote small-business team.
• Improve accounting workflows by organizing records, documenting processes, and creating clearer reporting tools.

Administrative Coordinator to the Chair of Medicine / Education Coordinator III - Thomas Jefferson University Hospital - Philadelphia, PA

(2015-01 - 2025-01)

• Managed complex administrative workflows and confidential records for executive leadership and academic medical programs.
• Coordinated large volumes of data, schedules, reports, rosters, documentation, approvals, evaluations, and committee records.
• Created and maintained digital tracking systems for 2,000+ faculty files, agendas, minutes, dossiers, and compliance documents.
• Supported cross-functional communication among faculty, students, senior leadership, affiliates, and internal departments.
• Trained team members on systems, documentation processes, and workflow standards.

Administrative Assistant / Operations Support - Catholic Health East - Newtown Square, PA

(2011-01 - 2015-01)

• Delivered cross-functional administrative support across corporate departments, including conference center scheduling, centralized mailroom coordination, document management, and team operational support.
• Maintained organized files, supported internal communications, assisted with meeting preparation, and collaborated with multiple departments to keep daily operations moving efficiently.

Owner & Business Director - Just Like Home Child Care

Founded and operated a licensed daycare facility with responsibility for client relations, compliance, billing, payroll, bookkeeping, and daily operations.

Foodservice Manager / HR Trainer / Central Station Coordinator - Wawa, Inc.

Advanced through operations, training, customer service, and emergency communications roles across a regional network.

Customer Service Representative II & Corporate Trainer - Franklin Mint

Supported high-value international accounts, resolved escalations, and trained incoming customer support staff.

Bachelor of Science - Business Management - Thomas Jefferson University

Associate of Arts - Business Administration - Delaware County Community College

Certified Emergency Medical Technician - Delaware County Community College