Shannon Newman

Organized, self motivated, enthusiastic, and hardworking. I excel at uncovering customer needs, finding solutions, experienced support, and handling objections. I am responsible possessing first-rate scheduling, telephone, email, chat, and documentation abilities.

Service-oriented individual with expertise in preparing and modifying documents, troubleshooting, coordinating meetings and trips, answering telephones, emails, chats, and preparing responses on behalf of company. Committed to establishing stellar rapport with clients of diverse backgrounds.

Inbound Technical Customer Support Representative - Colony Brands - Remote

(2020-08)

Worked remotely with no supervision. I handle troubleshoot issues with equipment or our products. I maintained records and customer's interactions. Averaging 50-70 tickets a day. Via phone or chat, I collaborate with others to improve the company's system requirements and solve customers issues.

Restaurant General Manager - Popeyes Louisiana Kitchen - Dothan, AL

(2019-09 - 2020-07)

Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences. Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts. Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.

Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions. Scheduled and directed staff in daily work. Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.

Controlled portion sizes and garnishing for optimal cost controls. Established restaurant business plan by surveying restaurant demands, identifying and evaluating competitors and preparing financial and sales projections.

RCA Rural Carrier Associate - USPS - Dothan, AL

(2018-08 - 2019-08)

Manage my time wisely and map my route to avoid retracing delivery paths. Keeping records of deliveries. Obtain signatures for certified, registered, and delivery confirmations. I sort mail and packages, making sure to accurately deliver mail to the correct people.

Met performance targets consistently through hard work and efficient handling of each stop. Collected mail from customers and brought back to facility for processing and sorting. Followed strict package safety standards to protect customers and team members.

Handled special issues independently, including missing postage and returned mail. Routed all classes of mail in sequence of delivery along established route. Sold stamps and money orders to mail customers along daily route.

Obtained receipts for registered and certain insured mail.

Assistant Manager - Loves Travel Stop and Country Stores - Ozark, AL

(2014-09 - 2018-05)

Promoted from Team Leader to Assistant Manager within 2 months. Managed staff of 18 sales associates and 2 team leaders Counted cash drawers and made bank deposits. Assigned employees to specific duties to best meet the needs of the store.

Instructed staff on appropriately handling difficult and complicated sales. Hired, trained and evaluated personnel in sales and marketing. Trained, and developed new associates on POS system and key sales tactics.

Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel. Enforced company policies and procedures to strengthen operational standards across departments. Completed inventory audits to identify losses and project future demands.

Tax Preparer - Count Your Blessings Tax Service

(2011-01)

As a tax preparer, I helped with client's financial information and completes their taxes, filed their taxes, and provided tax advice. My own tax service, or the Internal Revenue Service (IRS). I also filed paperwork and assisted clients in audits received from the IRS.

Production Worker - Perdue Farms - Dothan, AL

(2010-11 - 2013-02)

Correctly and safely used a variety of hand tools, knives and cutting equipment to carry out job duties. Planned and paced work efficiently in order to meet daily, weekly, project or production goals.

Sales Floor Manager - West Telecommunications - Dothan, AL

(2004-05 - 2009-09)

Trouble shoot and resolved customers problems. Took inbound phone calls and chats. Sold 7-10 products or services of BellSouth, Cruises, Credit Cards, Scholastic, and etc. Per day. Documented all customer inquiries and comments thoroughly and quickly.

Coordinated between billing department and customers to resolve problems. Responded to all customer inquiries thoroughly and professionally. Entered data promptly and efficiently with a 94% accuracy rate.

Placed special merchandise orders for customers. Worked night and weekend shifts during holiday season, securing $9735 in of orders in 1month time. Recommended new Product or Service to customers, resulting in a 70% in add-on business.

Answered customer questions about product availability and shipment times. WPM-70. Maintained high level of security and safety awareness within store to protect personnel, customers and merchandise. Greeted customers, clarifying needs and identifying solutions to close sales.

Administrative Assistant - Dale County Courthouse - Ozark, AL

(2002-03 - 2004-05)

Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs. Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction. Developed administrative processes to achieve organizational objectives and improve office efficiency.

Tracked and submitted employee timesheets to accounting department for payroll processing. Organized and maintained filing and document management systems by coordinating, archiving and purging files. Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.

Prepared packages for shipment by generating shipment invoices and setting up courier deliveries. Greeted visitors or callers daily to handle inquiries or direct to appropriate persons. Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.

High School Diploma - George W. Long High School (2003)