Sales Account Manager - ENG Developers - Houston, Texas
(2026-01)
- Generate new business through door-to-door prospecting, referrals, networking, and relationship development with homeowners, real estate professionals, and property managers.
- Conduct comprehensive roof inspections to identify storm damage, age-related deterioration, and other conditions requiring repair or replacement.
- Monitor project progress, conduct quality assurance inspections, and resolve customer concerns to maintain high satisfaction and generate referral business.
- Negotiate contracts and close residential and commercial sales while consistently delivering exceptional customer service.
Customer Service Warranty Representative - KB Home - Houston, Texas
(2019-09 - 2025-06)
- Served as the primary point of contact for homeowners regarding warranty claims, service requests, and general inquiries.
- Managed 5 active and 5 "close-out" communities totalling over 200 homes in their first year warranty.
- Completed payroll for all vendors
- Scheduled, coordinated, and followed up on warranty service appointments with trade partners, contractors and homeowners.
- Built and maintained relationships with homeowners
- Conducted new home orientations in person, and regularly scheduled warranty reviews with homeowners.
- Inspected warranty claims on site in person to evaluate and ensure compliance with company standards, before calling trades.
- Documented service issues, inspections, and resolutions in company systems for accurate records.
- Provided clear communication to homeowners on warranty coverage, repair timelines, and maintenance practices
- Ensured all warranty work met quality standards, building codes, and safety requirements
- Collaborated with construction managers, subcontractors, and vendors to resolve warranty issues efficiently and cost effectively.
- Conducted Quality Assurance inspections on newly built homes, prior to closing.
- Maintained an average budget under $25 per claim
- Built and fostered relationships with trades
- Averaged 98%+ customer service scores on surveys
- Identified recurring warranty trends and reported insights to management to improve construction quality
General Contractor - Apex Solutions Roofing and Construction - Tomball, Texas
(2024-02 - 2024-06)
- Sales: brought in new business, negotiates pricing
- Orders materials at take off
- Builds and maintains schedules with customers
- Hires trades and maintains standard of quality
- Performs roofing inspections and coordinates with insurance
Construction Superintendent - Wamhoff Design & Build - Tomball, Texas
(2023-08 - 2023-12)
- Prepared takeoff orders and building schedules for new custom builds and remodels
- Hired trades for custom builds and remodels that aligned with expectations of quality and budget
- Coordinated schedule of trades with homeowners and build schedule
- Used Buildertrend app to manage schedule and update homeowners daily on status of project
- Maintained frequent contact with clients and assured their standards of satisfaction were met
Construction Superintendent - KB Home - Houston, Texas
(2021-11 - 2023-05)
- Managed construction of houses using my own schedule
- Carried an average of 45 homes simultaneously under various stages of construction
- Completed payroll for all vendors
- Scheduled vendors and regularly followed up to ensure all options and materials were installed correctly and in a timely manner
- Built and maintained relationships with buyers
- Conducted pre-construction meetings, pre-drywall meetings, new home orientation walks, and sign offs
- Contacted buyers weekly with construction updates
- Provided detailed updates on status of construction to management on all houses every Monday, Wednesday, and Friday
- Paid for purchase orders made in the system
- Maintained a budget under $300 per home (repairs, errors)
- Built and fostered relationships with trades
- Personally "punched" foundations, frames, and drywall after install and made any necessary correction/repairs
- Averaged 98%+ customer service scores on surveys
New Car Sales - Tomball Ford - Tomball, Texas
(2019-03 - 2019-09)
General Manager - Ameripark - The Woodlands, Texas
(2014-07 - 2018-12)
