Shannon Strand

Recent Cumberland University graduate with a Bachelor of Arts in General Studies and experience in customer service, leadership, mentorship, and team coordination. Strong communicator with proven ability to build relationships, adapt quickly, solve problems, and collaborate in fast-paced environments. Recognized for initiative, professionalism, and a strong work ethic, with a commitment to providing excellent service and contributing to team success.

Server at Bluestone Lane (2025-05 – Present)

• Deliver exceptional customer service in a high-volume specialty café.
• Prepare handcrafted espresso beverages while maintaining quality and consistency.
• Coordinate with baristas, kitchen staff, and management to ensure efficient daily operations.
• Resolve customer concerns while delivering a positive guest experience.
• Maintain organization and accuracy while balancing multiple responsibilities during busy service periods.

Server at Demos' Restaurant (2023-12 – 2025-05)

• Delivered exceptional customer service in a high-volume restaurant environment.
• Managed multiple tables while maintaining accuracy, efficiency, and professionalism.
• Built rapport with guests through attentive, personalized service.
• Collaborated with team members to ensure smooth restaurant operations.

Leadership & Program Staff Roles at Trout Lake Camps (2017-06 – 2024-08)

Progressed through four leadership roles over eight consecutive summers, earning increased responsibility in volunteer leadership, program coordination, and camper supervision.

• Coordinated weekly placement and scheduling for 40–100 student volunteers across multiple camp departments.
• Mentored middle school, high school, and college-aged students through one-on-one coaching and small-group leadership.
• Planned daily programming, activities, and logistics supporting efficient camp operations.
• Supervised campers while promoting safety, teamwork, and positive community.
• Collaborated with leadership teams to solve problems, adapt to changing needs, and ensure successful camp operations.

Leadership Team Member at Baptist Collegiate Ministry — Cumberland University (2022-01 – 2025-05)

• Mentored and connected with fellow college students through campus leadership and relationship-building.
• Assisted in organizing outreach events, small groups, and student engagement initiatives.
• Fostered an inclusive and welcoming campus community.

Leadership Team Member at Young Adult Ministry — The Glade Church (2024-01 – Present)

• Helped launch the church's Young Adult Sunday class.
• Help facilitate occasional Bible studies and small-group discussions.
• Assist with weekly programming and community events while fostering meaningful relationships.

Bachelor of Arts in General Studies – Cumberland University (2026-05)

Associate of Arts – Cumberland University (2024-12)