Personal Injury Case Manager and Collections Specialist
MAX MRI Imaging Inc., Los Angeles
February 2025 — Present
- Analyzing billing data, reconciling payments, and supporting collections to reduce denials and improve reimbursement timelines
- Managing personal injury case coordination, lien tracking, attorney communication, and workers’ compensation claims
- Subpoena Custodian of Records
- Coordinating insurance verification, prior authorizations, and eligibility
Administrative Assistant
Spasoje M. Neskovic, MD, Burbank
February 2023 — October 2024
- Supported daily clinical and administrative operations in a primary care setting
- ACO and CMS compliance coordinator
- Lead insurance audit preparation, contributing to a 98% pass rate (2023)
- Managed medical records, insurance documentation, claims issue resolution, patient scheduling, medication management
Office Manager & Dental Assistant
Smile Experts Dental, Glendale
October 2021 — March 2023
- Led office operations, insurance billing workflows, and records management
- Resolved a multi-year insurance claims backlog, improving revenue cycle efficiency
- Supported staff onboarding, inventory management, and patient service processes
