Shantaea Jones Allen

Dedicated and compassionate healthcare and human services professional with a Master of Science in Health Services Administration and a Bachelor of Science in Biology. I am have seven years of experience in community outreach, program coordination, and client centered care. Experienced in working with diverse populations and developing person centered programs that promote independence, wellness, and meaningful community engagement.

Strong background in care coordination, advocacy, interdisciplinary collaboration, and connecting individuals with essential resources and support services. Recognized for effective leadership, strong communication, and the ability to build positive relationships in fast paced healthcare and community environments. Passionate about serving others, advancing social equity, and pursuing a Master of Social Work degree to further strengthen clinical, advocacy, and community support skills

Field Medical Assistant at United States Army (2018-10 – Present)

• Ensure all personnel are trained equipment is maintained and personnel use information as required to medical request expeditiously and appropriately
• Ensures readiness for operational medical needs through effective resource planning and ongoing medical training.
• Oversees clinic readiness, enforce HIPAA compliance, and manage operational protocols for military healthcare services.
• Directs administrative processes and supervises personnel to maintain high standards of patient care and system performance.
• Assisted healthcare professionals in delivering patient-centered medical care within a military hospital environment.
• Observed and supported daily clinical and administrative operations across multiple healthcare departments.
• Gained experience in military healthcare systems, medical readiness, and interdisciplinary teamwork.
• Supported patient intake, documentation, scheduling, and coordination of care while maintaining confidentiality and HIPAA compliance.

Care Specialist at Caring Mission Home (2026-01 – Present)

• Provide Compassionate in-home care services to clients in accordance to care plan
• Monitor client health conditions and report changes, concerns, or emergencies to supervisor
• Provide compassion and support to improve clients' quality of life and overall well-being
• Participate in ongoing training and professional development related to care and home health services
• Encourage client independence while providing respectful and person center care

Custody Control Monitor at Gateway Rehabilitation Center (2024-12 – 2026-01)

• Designed and implemented care protocols for individuals with developmental disabilities in residential programs.
• Coordinated and led client treatment plans, facilitated team meetings, and ensured the implementation of goals and objectives.
• Developed and reviewed annual client assessments, training plans, and individual service plans (ISPs).
• Monitored interactions between direct care staff and residents, ensuring rights and quality of care.
• Conducted quality audits, and ensured regulatory compliance and patient right

Program Specialist at Family Services United (2024-03 – 2024-11)

• Designed and implemented care protocols for individuals with developmental disabilities in residential programs.
• Coordinated and led client treatment plans, facilitated team meetings, and ensured the implementation of goals and objectives.
• Developed and reviewed annual client assessments, training plans, and individual service plans (ISPs).
• Monitored interactions between direct care staff and residents, ensuring rights and quality of care.
• Conducted quality audits, and ensured regulatory compliance and patient right

Microbiologist at Allegheny Health Department (2021-03 – 2024-03)

• Helped manage the diagnostic of STD testing of individual living within Allegheny County.
• Maintained accurate records of test results and patients' medical history, in electronic health records and in written logs
• Assisted in developing and improving laboratory procedures, enhancing testing efficiency and accuracy.
• Assisted in identifying and reporting abnormal findings to support timely clinical decision-making and patient care.
• Collaborated with healthcare providers, laboratory personnel, and multidisciplinary teams to support coordinated patient care
• Interacted professionally with patients and healthcare staff in both clinical and laboratory settings while maintaining confidentiality and professionalism.

Resident Assistant (RA) at Elmcroft Senior Living by Eclipse Senior (2020-08 – 2021-08)

• Collaborated with interdisciplinary teams to maintain care standards and ensure consistent delivery of services aligned with individual care plans.
• Accurately monitored, documented, and reported patient vitals, nutritional intake/output, and medication adherence-ensuring compliance with internal protocols and state regulations.
• Assisted with administrative and operational functions, such as care coordination and documentation, contributing to workflow efficiency and overall quality of service.
• Prioritized compassionate, patient-centered care in alignment with organizational values and quality assurance standards.

Master of Social Work in Social Work – Pennsylvania Western University (2026-09)

Master of Business Administration in Business Administration – Pennsylvania Western University (2026-09)

Master of Science in Health Services Administration – Indiana University of Pennsylvania (2022-05)

Bachelor of Science in Biology, Minor in Spanish & Leadership – Clarion University of Pennsylvania (2020-05)