Waitress - Bucca Di Beppo - Colonie, NY
(2022-01 - 2025-12)
- Built positive relationships with customers through compassionate, respectful communication.
- Assisted individuals with diverse needs while maintaining patience and professionalism.
- Resolved concerns quickly and effectively in high-pressure situations.
- Collaborated with team members to ensure quality service and customer satisfaction.
- Demonstrated strong organizational and multitasking abilities.
Waitress - Longhorn Steakhouse - Colonie, NY
(2018-01 - 2022-12)
- Provided exceptional customer service in a fast-paced environment.
- Developed trust and rapport with guests through active listening and empathy.
- Managed multiple priorities while maintaining attention to detail.
- Supported coworkers to achieve team goals and maintain a positive environment.
Customer Service Supervisor - Burlington Stores - Albany, NY
(2016-01 - 2018-12)
- Supervised customer service operations and assisted with conflict resolution.
- Trained and mentored new employees on communication and customer service standards.
- Addressed customer concerns professionally while promoting positive outcomes.
- Maintained accurate records and ensured company policies were followed.
- Demonstrated leadership, accountability, and problem-solving skills.
