Shanu Jordan

CMS-focused Content Operations and AI Quality Specialist with 2+ years of experience managing digital content pipelines at scale across enterprise platforms (Microsoft, Google Gemini). Proficient in CMS authoring, taxonomy design, metadata governance, structured content workflows, and cross-functional publishing operations. Demonstrated ability to maintain high-quality standards and streamline end-to-end content management processes.

Open to relocation and adaptable to international content-driven environments.

Senior Process Associate – CMS & Content Operations - HCLTech

(2026-01)

Supporting Microsoft – U.S. News & Media Division

• Manage daily CMS governance for 100,000+ content records across Microsoft's enterprise publishing platforms.
• Perform structured content audits — reviewing metadata, taxonomy tags, slugs, and SEO attributes for accuracy and consistency.
• Collaborate with editorial, product, and engineering teams to implement CMS workflow improvements and enforce publishing standards.
• Develop and maintain content governance documentation, style guides, and CMS SOPs used across operations teams.
• Support platform migrations and content re-architecture initiatives by mapping legacy content to new CMS schemas.
• Drive quality assurance checks on digital assets, ensuring compliance with content safety and brand guidelines.

Content Operations & CMS Quality Specialist - Tech Mahindra

(2024-09 - 2026-01)

Supporting Google – Gemini AI Assistant

• Reviewed and assessed 15,000+ AI-generated content outputs for CMS readiness, accuracy, tone, and safety — achieving 98%+ quality scores.
• Applied structured content evaluation frameworks to flag and remediate content that violated safety, quality, or UX standards.
• Maintained content taxonomy and knowledge base structure within internal CMS tools, ensuring discoverability and consistency.
• Trained and onboarded team members on CMS review workflows, content standards, and quality evaluation methodologies.
• Identified recurring content gaps and structural issues, contributing to iterative improvements in content templates and workflows.

Master of Arts - English Literature - St. Xavier's College, Ranchi (2022 - 2024)

Bachelor of Arts - English Literature - St. Xavier's College, Ranchi (2019 - 2022)