Shaquana Thomas

Operates automated sorting equipment or manually sorts letters, flats, and parcel Loads/unloads mail from machines, clears jams, and moves heavy mail sacks/parcels Ensures mail is properly arranged, culls non-processable items, and prepares outgoing mail for dispatch

Postal Service Employee at United Stated Postal Service (2026-03 – Present)

• Operates automated sorting equipment or manually sorts letters, flats, and parcel
• Loads/unloads mail from machines, clears jams, and moves heavy mail sacks/parcels
• Ensures mail is properly arranged, culls non-processable items, and prepares outgoing mail for dispatch
• Performs, when required, manual distribution, record keeping, and monitoring mail flow
• Work at a public service window for non-financial transactions

Registered Behavior Technician at Action Behavior Centers (2025-08 – 2026-03)

• Implement Behavior Plans
• Carry out the treatment and behavior intervention plans designed by the supervising BCBA.
• Use ABA (Applied Behavior Analysis) techniques to help clients learn new skills or reduce problematic behaviors.
• Collect and record data on client behavior and skill acquisition.
• Document sessions accurately, including progress, incidents, and notable behaviors.

Operations Supervisor at American Red Cross

• Oversee and manage day-to-day activities for their department
• Maintain scheduling, staffing, and resource allocation.
• Provide training, mentorship, and performance evaluations.
• Maintain records, track metrics, and generate reports on operational performance
• Ensure compliance with internal procedures and external regulations
• Assist with budgeting and cost control
• Supervise and support a team of employees and/or volunteers.

Infectious Disease Specialist at American Red Cross (2015-12 – Present)

• Ensure donors with abnormal or unexpected test results are deferred and appropriately notified in accordance with SOP requirements and timelines
• Following established procedures, counsel blood donors who are deferred due to abnormal or unexpected test results or health history
• Educate donors regarding risk behaviors, precautions and possible future implications to health
• Provide appropriate community referrals to donors.
• Recognize situations where donor information gathered during counseling sessions require follow-up
• Review test result or donation history and other pertinent information to provide appropriate counseling.
• Arrange follow-up testing as required by applicable research or follow-up study or at donor or physician request
• Coordinate donor participation in research or follow-up studies. Manage follow-up testing and upgrade deferral status as a result of additional follow-up test results

Donor and Client Support Specialist at American Red Cross (2019-08 – 2021-11)

• Identify, investigate, and retrieve suspect products associated with post-donation information
• donor deferrals, abnormal or unexpected test results
• Immediately electronically control of products when indicated
• Perform notifications Advise blood banks to control products using computer notifications inventory systems, and telephone and e-mail systems
• Respond to requests from blood banks concerning products.
• Employee of the month
• Assigned to Special Projects (Odyssey focus group, ZDND Removal Project, Reinstatement Project)

Eligibility Specialist at American Red Cross (2018-03 – 2019-08)

• Follow FDA regulated guidelines to provide accurate information to donors regarding their eligibility to donate blood via telephone, or email.

Associates Degree in Medical Coding and Billing – Ultimate Medical Academy (2018-01 – 2019-05)

High School Diploma – Poughkeepsie High School (2000-09 – 2004-06)