Shaquandra Best

Dedicated and detail-oriented Customer Service & Merchandising Professional with 9+ years of experience in retail, call center, logistics, and delivery environments. Skilled at building strong customer relationships, resolving escalations, improving operational efficiency, and managing time-sensitive responsibilities. Known for excellent communication, organization, and leadership abilities.

Seeking a long-term role where I can leverage my experience to enhance customer satisfaction and contribute to team success.

Merchandiser - PepsiCo Beverages

(2023-05)

• Execute product merchandising and replenishment to ensure shelves are well-stocked and visually appealing.
• Write and manage orders to maintain proper inventory levels.
• Provide excellent customer service while supporting sales initiatives.

Delivery Driver - Amazon

(2023-04 - 2023-12)

• Safely operated a delivery vehicle to complete daily package deliveries on assigned routes.
• Loaded, organized, and delivered 150–250+ packages per shift while meeting strict delivery deadlines.
• Used GPS navigation and handheld devices to manage routes, scan packages, and obtain delivery confirmations.
• Maintained a high level of customer service through accurate and timely deliveries.
• Followed safety policies and performed routine vehicle inspections.

Merchandiser - Coca-Cola Southwest Beverages

(2022-04 - 2023-05)

• Managed merchandising, product rotation, and order writing across multiple store locations.
• Partnered with store managers to optimize product displays and increase sales.

Escalation Specialist - Honk Technologies - Remote

(2021-06 - 2022-04)

• Resolved escalated customer service issues via chat, email, and phone.
• Dispatched roadside assistance, processed payments, and ensured timely case resolution.

Loan Processor - Freedom Mortgage - Remote

(2020-09 - 2021-04)

• Processed loan refinance documentation, verified borrower information, and managed communications.

Senior Escalations Specialist - Walmart Corporate - Remote

(2019-07 - 2020-07)

• Supervised Tier 1 agents, trained team members, and handled escalated customer issues.

High School Diploma - Passaic County Technical Institute (2012-06)