Customer Service Agent at Randstad (2023-07 – 2025-12)
- Handled high volumes of inbound and outbound communication via phone, email, live chat, or social media to resolve concerns.
- Processed customer orders, managed billing transactions, issued refunds, and updated account records in a CRM database.
- Diagnosed and troubleshoot product or service issues. Escalated complex cases to supervisors when necessary.
- Identified unstated needs or offer consultative expertise to improve customer satisfaction and brand loyalty.
- Assisted with special projects.
Customer Service Representative at Adecco (2021-02 – 2023-05)
- Responded to customer inquiries via phone, email, chat, and social media regarding product information, order status, and billing.
- Troubleshoot issues, handled complaints professionally, and escalated complex problems to the appropriate departments.
- Managed customer orders from start to finish, including price requests, processing cancellations, and coordinating delivery or service schedules.
- Maintained accurate records of all customer interactions and updated CRM systems.
Call Center Customer Service Agent at Transom (2017-03 – 2021-01)
- Answered product and service questions, process inquiries, and provided accurate, timely solutions.
- Isolated and resolved technical issues for devices or services, providing step-by-step guidance.
- Calmly navigated frustrated customer situations with empathy and social perceptiveness.
- Multi-task across multiple internal applications while maintaining active engagement with customers.
- Assisted with enrollment, cancellations, billing disputes, and processing claims.
- Maintained detailed records of customer interactions and completed back-office data entry as needed.
Front Desk Check In Clerk at Peabody Place Hotel (2016-02 – 2017-01)
- Handled all check-ins and check-outs courteously and efficiently.
- Processed payments, including cash, checks, and credit cards, and managed a secure cash bank.
- Maintained detailed knowledge of hotel features, room types, daily house counts, and local area attractions to assist guests.
- Confirmed and modified reservations in the Property Management System. Blocked rooms for special requests, and handled walk-in sales.
- Responded promptly to guest needs. Documented requests and complaints. Coordinated with other departments like Housekeeping and bell staff for luggage and room readiness.
Cashier at Wal-Mart (2011-01 – 2015-12)
- Scanned items quickly and accurately, processing various payment types (cash, credit, debit, and EBT), and provided correct change.
- Greeted customers with a positive attitude and answered questions about products or store locations.
- Kept the register area clean, organized, and stocked with bags and receipt paper.
- Monitored for potential theft by checking inside containers (LISA—Look Inside Always) and under baskets (BOB—Bottom of Basket).
- Strictly checking IDs for age-restricted sales such as alcohol and tobacco.
