Sharice Morales

Customer-focused professional with 10+ years of experience in sales leadership, customer service, and team management. Skilled in resolving customer concerns, driving sales growth, and training staff to exceed performance goals. Goal-oriented and adaptable, with a proven ability to manage high-volume operations, deliver top-tier customer experiences, and thrive in both on-site and remote environments.

Seeking to leverage strong interpersonal and problem-solving skills in a remote customer service role.

Retail Sales Manager (2022-03 – Present)

• Consistently exceeded monthly sales targets by delivering personalized customer solutions and upselling bundled services.
• Supervised daily store operations including scheduling, payroll, and inventory management.
• Mentored and trained sales associates, improving individual and team performance.
• Resolved escalated customer concerns to ensure satisfaction and build long-term loyalty.

Delivery Driver at FedEx Ground (2018 – 2022)

• Delivered 100+ packages daily with a focus on timeliness, safety, and accuracy.
• Maintained strong customer relationships by resolving delivery issues and ensuring satisfaction.
• Recognized for maintaining excellent delivery accuracy and efficiency.
• Assisted with training new drivers in route optimization and safety procedures.

Manager at McDonald's (2013 – 2018)

• Supervised up to 15 employees, ensuring smooth operations across all shifts.
• Boosted customer satisfaction scores through enhanced staff training and service standards.
• Managed inventory and cash handling processes, reducing waste and improving accuracy.
• Promoted from Crew Member to Manager based on strong performance and leadership.

High school diploma 2015

Broward college 2025-current