Sharlanae Thomas

Driven Care Coordination Leader with 5+ years of experience supporting high-need patient populations and leading referral and care coordination operations in fast-paced healthcare environments. Proven ability to oversee referral intake, processing, and tracking workflows while ensuring accuracy, timeliness, and compliance with program requirements. Experienced in managing prescription coordination, escalation handling, and cross-functional collaboration with providers, pharmacies, and external partners to deliver seamless patient experiences.

Skilled in scaling processes, developing SOPs, and coaching teams to improve operational efficiency and measurable outcomes. Passionate about advancing community-centered care models and building strong partner relationships to enhance access and continuity of care.

Care Coordinator III (Lead) - Tia

(2024-01)

• Serve as the Subject Matter Expert (SME) and primary lead for complex member and operational issues.
• Coach and cross-train coordinators, directly supporting onboarding and performance development.
• Author and implement SOPs that reduce response times and enhance service consistency.
• Analyze QA and NPS data to identify trends and drive continuous improvement initiatives.
• Oversee referral intake, processing, and tracking workflows, ensuring accuracy, timely completion, and alignment with internal standards and partner requirements.
• Manage referral and prescription coordination end-to-end, facilitating seamless communication between providers, pharmacies, and patients.

Care Coordinator II - Tia

(2023-01 - 2024-12)

• Streamlined workflows and task management to significantly reduce turnaround times.
• Led escalations and supported high-complexity cases to improve overall team collaboration.
• Provided multi-channel patient support while maintaining rigorous EHR documentation and HIPAA standards.

Pharmacy Technician - CVS Health

(2020-01 - 2023-12)

• Managed pharmacy tasks for 100+ patients daily in a high-pressure environment.
• Maintained compliance in medication preparation, insurance processing, and regulatory standards.
• Liaised between pharmacists and providers to resolve issues and expedite patient care.

Bachelor's Degree - Texas Woman's University (2023-12)