Sharna Carter

Experienced manufacturing and operations professional with a strong background in tire building, machine operation, quality control, warehouse production, and workplace safety. Proven ability to meet demanding production targets, troubleshoot equipment issues, reduce downtime, monitor quality, and support continuous improvement initiatives. Experienced in training team members, supervising production activities, analyzing operational data, and working effectively in fast-paced environments while maintaining strict safety and quality standards.

Tire Builder - Michelin North America - Lexington, SC

(2024-09)

• Utilize advanced tire-building processes to meet production requirements.
• Consistently exceed key performance indicators (KPIs).
• Maintain strict safety and quality standards throughout production operations.
• Analyze production data to identify inefficiencies and opportunities for improvement.
• Troubleshoot machine malfunctions to minimize production interruptions.
• Prioritize production orders according to operational requirements.
• Identify quality defects during tire molding processes.
• Coordinate participation in plant-wide tire scrap reduction initiatives.
• Ensure finished products meet required dimensional specifications.

Administrator - Logan Complete Care & Incontinence Supplies - Sumter, SC

(2021-04)

• Implemented a company-wide office supply inventory tracking system.
• Improved staff integration and onboarding processes.
• Assisted with preparation of legal documents and administrative materials.
• Revised onboarding procedures for new employees.
• Conducted a comprehensive operational audit.
• Maintained office operations while working under tight deadlines.
• Managed relationships with external service providers.
• Created detailed meeting agendas and improved internal communication.
• Restructured email workflows and client relationship management procedures.
• Ensured timely and accurate payroll processing.

Tire Builder - Continental Tire Sumter - Sumter, SC

(2021-04 - 2024-09)

• Operated advanced tire-building equipment and processes in a high-volume manufacturing environment.
• Improved adherence to OSHA and workplace safety standards.
• Trained and supervised a team of four junior tire builders.
• Maintained established safety and quality requirements.
• Identified and troubleshot machine malfunctions to minimize downtime.
• Organized tools and materials to support efficient production.
• Managed tire pulling and inventory activities.
• Monitored daily production operations and performance.

Warehouse Production Worker - Target Distribution Center - Lugoff, SC

(2019-08 - 2021-04)

• Developed preventive maintenance checklists for production equipment.
• Adapted pallet configuration methods to improve warehouse operations.
• Handled high-volume shipping and receiving activities.
• Implemented a double-check system to improve accuracy.
• Consistently met tight production and operational deadlines.
• Supported quality improvements and reduction of workplace incidents.
• Operated forklifts and pallet jacks safely.
• Coordinated activities between production and packing teams.
• Supervised warehouse activities during peak seasons.
• Executed restocking strategies while maintaining continuous production goals.

Quality Control Operator - Invista - Lugoff, SC

(2018-07 - 2020-08)

• Ensured compliance with established operational and quality standards.
• Maintained a record of zero recalls.
• Improved incoming material quality through inspection and monitoring.
• Reduced production and quality errors.
• Conducted random inspections of final shipments.
• Performed real-time data analysis to identify product inconsistencies.
• Communicated quality-control findings and updates to appropriate personnel.
• Supported strategic operational decision-making.

Correctional Officer - Turbeville Correctional Institution - Turbeville, SC

(2018-04 - 2019-09)

• Maintained institutional security and safety procedures.
• Conducted regular contraband searches and security sweeps.
• Supervised inmate housing assignments and daily activities.
• Responded to high-risk situations and crisis incidents.
• Reviewed behavioral reports and addressed safety concerns.
• Supported inmate welfare and unit order.
• Monitored inmate transportation for judicial hearings.
• Ensured safe administration of medications according to established procedures.

Lead Customer Service Advocate - Verizon Wireless - Elgin, SC

(2014-08 - 2017-04)

• Trained team members in customer service and de-escalation techniques.
• Led a customer retention initiative.
• Developed a customer feedback system to improve service quality.
• Managed customer complaint resolution processes.
• Directed a cross-functional task force.
• Reduced call-center escalations by 15%.
• Resolved more than 200 customer inquiries while maintaining high service standards.
• Achieved the highest first-call resolution rate.

Customer Service Representative - Sykes - Sumter, SC

(2010-01 - 2014-08)

• Handled complex customer complaints and product recall inquiries.
• Used positive communication techniques to de-escalate difficult situations.
• Provided troubleshooting assistance and alternative solutions.
• Maintained high customer-service standards in a fast-paced environment.
• Earned Employee of the Month for performance.
• Followed up with customers after support interactions.
• Supported team development and expanded team members' skill sets.

Machine Operator - Olsten Staffing - Sumter, SC

(2005-05 - 2008-12)

• Operated and adjusted production machinery to meet daily requirements.
• Met daily production targets 100% on time.
• Troubleshot equipment issues and adjusted machine parameters.
• Communicated equipment findings to senior management.
• Ensured packaging met customer specifications.
• Worked closely with quality-control personnel.
• Diagnosed faulty machine output and supported corrective action.
• Reduced machine malfunction incidents by 5%.
• Established a preventive maintenance program.
• Collaborated with safety officers to reduce operational risks.

Associate of Applied Science - Criminal Justice - Strayer University (2009)

High School Diploma - Lakewood High School (2006)