Sharon Carter

Senior healthcare executive with progressive leadership across major national carriers, specializing in account management, product strategy, and regional operations. Proven track record of driving retention, profitability, and multi‑product growth across fully insured and self‑funded segments. Recognized for building high‑performing teams, strengthening broker partnerships, and leading complex cross‑functional initiatives that improve customer experience and operational efficiency.

Aetna – Director, Account Management, Northwest Region

2016 – Present

• Lead account strategy for 150K+ members and 350 employer groups in the 51–5,000 employee commercial segment across medical, pharmacy, stop‑loss, and ancillary products
• Consistently exceeded retention budgets the last 8 years including meeting target margins while driving cross‑sell growth and multi‑product adoption
• Build and strengthen relationships with key brokerage firms and employer clients, influencing decision‑making and resolving complex issues leading to increased customer satisfaction
• Analyze data and program performance to guide clients on network, funding, and product strategies to enhance member engagement and reduce costs
• Develop customer‑facing tools, communication templates, and proactive engagement strategies to increase effectiveness of the account management team 
• Partner with internal operations to streamline operational processes to reduce customer pain points and improve satisfaction

Bachelor of Arts, University of Washington