Sharon White

Experienced IT Support and Help Desk Coordinator with hands-on experience supporting enterprise computer systems, onboarding employees, troubleshooting hardware and software issues, and deploying desktops and laptops in fast-paced environments. Skilled in end-user support, ticket documentation, workstation setup, peripheral support, and customer service for staff at all organizational levels, including executive leadership. Recognized for strong communication, attention to detail, and ability to resolve technical issues efficiently while maintaining professionalism and accurate documentation.

IT Help Desk Coordinator / Technical Support - Infosys Limited / Contractor at Wolfspeed

(2022-02)

Provide technical support for desktop computers, laptops, printers, peripherals, and software applications in a high-volume enterprise environment.

• Troubleshoot and resolve hardware, software, login, and connectivity issues for end users.
• Assist with deployment, setup, imaging, and onboarding of computers and technology equipment for new employees.
• Support executive staff, HR personnel, and employees with workstation setup and technical troubleshooting.
• Document incidents, equipment movement, installations, repairs, and resolutions within ticketing systems and internal documentation processes.
• Coordinate with vendors and internal IT teams to escalate and resolve hardware or software issues.
• Assist users with Microsoft 365 applications, password support, and general technical assistance.
• Maintain professionalism and strong customer service while supporting users with varying technical skill levels.

Associate of Applied Science - Network Administration - DeVry University (2008 - 2012)

Full-stack Web Development - Tech Bridge/Technology Program (2021 - 2022)