Medicare Advisor at Senior Health Advisors (2026-06 – Present)
- Educated Medicare beneficiaries on benefits, coverage, costs, and plan options.
- Assessed healthcare needs and guided beneficiaries through Medicare plan selection and enrollment.
- Simplified complex Medicare information and answered questions to support informed decisions.
- Provided personalized, compliant customer service while handling sensitive information.
FS Tax Expert at JDA TSG | Intuit TurboTax (2026-01 – 2026-04)
- Managed high-volume client interactions while maintaining accuracy and meeting strict deadlines.
- Utilized multiple systems and digital tools to document cases, resolve issues, and support workflow efficiency.
- Demonstrated strong communication and problem-solving skills in a fast-paced remote environment.
- Maintained detailed records and handled sensitive information with confidentiality.
- Provided professional customer support through phone and digital communication channels.
- Completed simple and complexed tax returns.
Seasonal ACA Insurance Agent at Results-CX (2025-08 – 2026-01)
- Assisted large volumes of clients with healthcare enrollment and eligibility processes in a fast-paced remote environment.
- Managed scheduling, documentation, and data entry with strong attention to detail and compliance standards.
- Utilized CRM and enrollment systems to track applicant information and resolve issues efficiently.
- Maintained productivity and quality standards while handling multiple priorities simultaneously.
HR & Tax Support Specialist at Intuit TurboTax via Adecco (2024-01 – 2024-04)
- Provided remote support to clients while managing multiple cases and maintaining productivity goals.
- Utilized internal systems and workflow tools to document interactions and track resolutions.
- Demonstrated adaptability in a high-volume support environment requiring accuracy and organization.
- Assisted clients with navigating processes and resolving complex concerns efficiently.
Licensed Medicare Benefits Advisor at Exact Medicare (2023-10 – 2023-12)
- Conducted high-volume outreach and consultation support while maintaining compliance standards.
- Scheduled and coordinated client appointments and maintained accurate records across multiple systems.
- Built strong communication skills through client education and relationship management.
- Managed confidential client information while maintaining professionalism and accuracy.
Benefits Enrollment Specialist at ARO International (2022-09 – 2023-01)
- Supported large-scale enrollment initiatives requiring strong organizational and communication skills.
- Managed employee information and maintained accurate documentation within HR and enrollment systems.
- Assisted with issue resolution and provided professional customer support in a remote setting.
- Worked in a fast-paced production environment while meeting daily performance goals.
Medicare Consultant at GoHealth (2021-06 – 2022-09)
- Worked in a metric-driven environment managing high call volumes and detailed client documentation.
- Utilized multiple software systems to manage workflow, reporting, and compliance tracking.
- Delivered excellent customer experiences while balancing productivity and accuracy goals.
- Demonstrated strong time management and multitasking abilities in a remote setting.
HR Quality Assurance Analyst / Benefits Consultant at Aon (2016-09 – 2019-12)
- Supported large-scale open enrollment and HR operations projects involving high employee volume.
- Reviewed calls and documentation for quality assurance, accuracy, and compliance.
- Assisted with onboarding support, employee communication, and process improvement initiatives.
- Worked extensively with HR systems, reporting tools, and Microsoft Office applications.
- Collaborated with cross-functional teams to support operational efficiency and service quality.
