Customer Service Representative at Lee Health (2022-02)
- Assisted customers with account inquiries, transactions, and loan applications.
- Processed deposits, withdrawals, and wire transfers accurately.
- Identified cross-selling opportunities for credit cards and savings products.
- Maintained compliance with regulatory requirements and internal controls.
- Achieved top 10% performance ranking for customer satisfaction.
Customer Service Lead at MV Transportation (2018-02 – 2021-12)
- Supervise and mentor a team of 12 customer service representatives.
- Monitor daily operations to ensure compliance with banking regulations and internal policies.
- Resolve complex customer issues related to accounts, loans, and transactions.
- Improve customer satisfaction scores by 10 through service quality initiatives.
- Conduct training sessions on new financial products and system updates.
- Collaborate with compliance and risk departments to ensure adherence to KYC and AML standards.
- Analyze performance reports and implement improvement strategies.
CSR - Customer Service Representative at Sun Harvest Citrus (2016-01 – 2018-02)
- Greet customers entering.
- Assisted customers with a variety of fruits and vegetables product and services.
- Take customer payments transactions.
- Assisted in Inventory of supplies.
- Assisted in telemarketing calls to customers on existing purchases.
Server at Seminole Casino (2015-01 – 2016-01)
- Provide excellent customer services.
- Greet customers and present menus.
- Make suggestions based on their preferences.
- Take and serve food/drinks orders.
- Up-sell when appropriate.
- Arrange table settings.
- Always keep tables clean and tidy.
- Deliver checks and collect payments.
