SERVER - Sixty Vines - Houston
(2024-09 - 2025-10)
- Engage guests with expert menu knowledge, enhancing dining satisfaction and loyalty.
- Ensure precise order entry and cash handling, achieving seamless transactions and guest trust.
- Collaborate with team to maintain a pristine dining environment, boosting service efficiency.
- Communicate effectively with management, swiftly resolving issues for a smooth operation.
- Participate in training, continually enhancing skills to elevate guest experience.
- Coordinated with kitchen staff to ensure timely food delivery, enhancing overall dining experience and operational efficiency.
SERVER - BJs Restaurants - Cypress
(2024-04 - 2024-10)
- Provided detailed menu insights, enhancing guest dining experiences and boosting repeat visits.
- Built strong customer relationships through attentive service, leading to increased loyalty.
- Consistently praised for exceptional service, achieving high guest satisfaction scores.
- Recognized for swift adherence to policies, promoted to Dining Instructor and Supervisor.
SERVER - Olive Garden - Houston
(2024-04 - 2024-10)
- Developed a deep understanding of menu items and specials, allowing for detailed and accurate descriptions to customers
- Developed lasting relationships with customers through attentive service and engaging conversation, resulting in repeat business
- Regularly praised by guests and management for high quality service
- Recognized by management for a focus on food safety, training new team members, and upholding company standards
- Provided exceptional service to guests, fostering a welcoming atmosphere that encouraged repeat visits and positive reviews.
- Trained and mentored new staff, promoting teamwork and consistency in service standards across the team.
TEAM LEAD, ACCESS AND PATIENT SUPPORT - Cardinal Health, Inc - Houston - Remote
(2022-03 - 2024-05)
- Led development of audit processes, enhancing efficiency and accuracy in patient support.
- Resolved patient issues promptly, improving satisfaction and maintaining client relationships.
- Identified revenue opportunities, boosting financial outcomes through strategic training initiatives.
- Advised management on the impacts of the Inflation Reduction Act on our business, guiding strategic decisions with expert insights.
- Facilitated cross-department training sessions, empowering associates to better navigate enrollment processes and improving overall team performance.
- Participated in the change management group for the Next-Generation Hub Project, streamlining workflows and introducing new tools that elevated service delivery and client engagement.
- Provided mentorship to team members on customer service best practices, fostering a culture of accountability and excellence within the team.
RESTAURANT TEAM LEAD - Whataburger Restaurants - Houston
(2022-10 - 2023-05)
- Enhanced team cohesion through effective coaching and timely feedback, fostering a supportive work environment.
- Optimized operational efficiency by reducing drive-through times, achieving significant improvements in service speed.
- Implemented strategic labor management, effectively reducing costs during high-demand shifts.
- Facilitated team development by identifying growth opportunities and promoting adherence to company standards.
SR COORDINATOR (FIELD SOLUTIONS) - Cardinal Health, Inc - Houston - Remote
(2021-02 - 2022-03)
- Managed healthcare escalations, ensuring swift resolutions and enhancing provider relations.
- Efficiently addressed patient and provider queries, boosting satisfaction and response efficiency.
- Streamlined account processes, improving KPI adherence and operational productivity.
- Supported Care Coordinators, resolving system issues and fostering team collaboration.
- Acted as interim leader, maintaining seamless operations during leadership absences.
SR. COORDINATOR (CASE MANAGER) - Cardinal Health, Inc.
(2016-11 - 2021-02)
- Managed patient backlogs, enhancing trust and preventing account loss.
- Led teams to improve procedures, boosting program outcomes.
- Communicated with healthcare providers, patients, and field representatives.
- Conducted benefit investigations and prior authorizations.
- Assisted in prior authorization and appeals processes, using various ePA software.
- Worked with patient's to review their financial eligibility for free-drug programs offered by our pharmaceutical company client.
