Shauna Pepitone

Experienced Operations Specialist & Digital Strategist Looking for Opportunities! 🚀

Hi everyone! 👋 I am currently open to new remote or local opportunities where I can bring my dual background in complex administrative operations and brand-building digital strategy to your team!

With a strong foundation in high-stakes documentation, workflow optimization, and community engagement, I specialize in keeping systems running smoothly while helping businesses grow.

Key Strengths & Core Experience:

Operations & Administration: End-to-end documentation management, file auditing, calendar management, and maintaining regulatory compliance. Experienced in legal support, real estate transaction coordination, and office management.

Customer Service & Crisis Resolution: Skilled in high-volume phone/SMS support, trauma-informed crisis management, appointment scheduling, and CRM tracking (Kustomer, SkySlope, KW Command).

Digital Strategy & Community Engagement: Hands-on experience directing visual brand strategy, running local marketing campaigns, launching Facebook groups, and creating engaging content that connects with audiences.

San Jose State University - BA Communication Studies, 2008