Shaunta Wilson

Dedicated Health Information Technology student with a background in case management, advocacy, customer service, and confidential documentation. Strong communication, organization, problem-solving, and interpersonal skills, with experience working in sensitive and fast-paced environments. Currently pursuing an Associate degree in Health Information Technology with the goal of building a career in Health Information Management and healthcare technology.

Seeking an entry-level healthcare opportunity where I can apply my education, gain hands-on industry experience, and continue developing skills in medical records, health information, data, and healthcare operations.

Case Manager Advocate - Hope Villages of America - Clearwater, FL

(2026-01)

• Maintain accurate, confidential case notes and documentation in accordance with agency policies.
• Respond to hotline calls and assess immediate safety needs and available resources.
• Develop individualized safety plans based on each survivor’s circumstances and level of risk.
• Conduct file reviews to ensure compliance and accuracy in Osnium database.

Lead Case Manager - CASA Pinellas - St. Petersburg, FL

(2024-07 - 2026-02)

• Maintain accurate, confidential case notes and documentation in accordance with agency policies.
• Coordinate services and referrals with community agencies.
• Assist survivors with navigating housing, legal, financial, medical, and other supportive services.
• Handle sensitive and confidential information with discretion and professionalism.
• De-escalate crisis situations and make sound decisions in high-stress circumstances.
• Conduct file reviews to ensure compliance and accuracy in Osnium database.

Child Welfare Case Manager - Lutheran Services Florida - Largo, FL

(2023-12 - 2024-07)

• Documented all activities in Florida Safe Families Network (FSFN) within required timeframes.
• Prepared and submitted court documents in dependency court.
• Developed case plans based on family strengths and needs.
• Managed a caseload of children and families while monitoring safety, well-being, and progress toward established goals.
• Maintained accurate, timely, and confidential case records and documentation.
• Coordinated services with healthcare providers, schools, behavioral health professionals, attorneys, and community agencies.

Associate of Science - Health Information Technology - St. Petersburg College (2025)