Shaunte' Brodie

Mortgage servicing and regulatory compliance professional with 7+ years of experience supporting mortgage operations, quality control, foreclosure/default operations, research and remediation, document review, and data validation. Experienced reviewing high-volume mortgage files and legal, property, title, and financial records; identifying discrepancies and documentation deficiencies; verifying loan and property information. Hands-on experience with MSP and a strong background in foreclosure/default operations, title and lien research, records management, electronic case files, and quality-focused file review.

Experienced tracking follow-up actions, maintaining audit-ready documentation, and coordinating with attorneys and vendors.

Research and Remediation Analyst (Escalation Associate) - Aston Carter (Wells Fargo) - Remote

(2021-01 - 2022-12)

• Reviewed mortgage documentation to identify discrepancies, missing information, exceptions, and potential compliance concerns.
• Validated loan, property, title, lien, and case information across multiple sources and systems.
• Researched escalated issues and analyzed supporting documentation to determine appropriate resolution or next steps.
• Utilized SharePoint to research, retrieve, organize, and maintain case and supporting documentation.
• Documented research findings, exceptions, resolutions, and supporting information accurately and consistently.
• Supported high-volume assignments while meeting established production, quality, and turnaround requirements.
• Communicated findings and outstanding issues clearly to internal stakeholders and escalation partners.

Research and Remediation Associate - Wells Fargo - Raleigh, NC

(2016-01 - 2019-12)

• Supported high-volume mortgage loan servicing and default operations, including loan research, account review, documentation, data validation, and issue resolution.
• Reviewed 700–1,000+ mortgage files across 12 states, validating loan information for accuracy, completeness, and consistency.
• Used Mortgage Servicing Package (MSP) to review and validate servicing information and support loan and account research.
• Identified discrepancies, incomplete information, and potential compliance issues; researched federal, state, servicing, and established procedures to support resolution.
• Utilized Excel, SharePoint, PACER, MSP, and other research/document-management systems to organize, track, reconcile, and maintain mortgage servicing information and case documentation.
• Communicated findings and outstanding issues to internal teams and stakeholders while managing high-volume workloads and strict deadlines.

Loan Servicing Specialist - Wells Fargo - Raleigh, NC

(2012-01 - 2016-12)

• Supported high-volume mortgage loan servicing and default operations, including loan research, account review, documentation, data validation, and issue resolution.
• Used Mortgage Servicing Package (MSP) to review and validate servicing information and support loan and account research.
• Reviewed 700–1,000+ mortgage files across 12 states, validating loan and servicing information for accuracy, completeness, and consistency.
• Identified discrepancies, incomplete information, and potential compliance issues; researched federal, state, servicing, and established procedures to support resolution.
• Utilized Excel, SharePoint, PACER, MSP, and other research/document-management systems to organize, track, reconcile, and maintain mortgage servicing information and case documentation.
• Communicated findings and outstanding issues to internal teams and stakeholders while managing high-volume workloads and strict deadlines.
• Consistently met or exceeded quality, accuracy, and productivity requirements, exceeding the daily production goal of 50 reviewed loans by approximately 30% while maintaining a monthly quality audit score of 90% or better.

Bachelor of Arts - English - Elizabeth City State University

Certificate - Civil Litigation - Meredith College Paralegal Program