Shawn B

Results-driven healthcare professional with 20+ years of experience as a Hearing Device Specialist and Clinic Manager, including direct engagement with U.S. Senate offices, Department of Defense (DoD), Department of State, and other federal agencies. Demonstrated expertise in regulatory compliance, multi-site program management, contract development, and patient care delivery in support of federal and veteran populations.

Adept at managing million-dollar revenue programs, leading cross-functional teams, and aligning clinical operations with federal standards and requirements.

Senior Hearing Center Manager - Costco Wholesale - Fredericksburg & Chantilly, VA

(2022-07)

• Directed full clinic operations for two high-volume hearing centers, growing combined annual revenue from $780K to $1.1M within the first year through strategic outreach and service improvements.
• Performed comprehensive audiological assessments, ear impressions, device fittings, adjustments, and technical servicing in compliance with state and federal regulations.
• Educated patients, veterans, and families on hearing loss, assistive device usage, and maintenance protocols; maintained meticulous patient records in compliance with HIPAA.
• Coordinated with insurance carriers and federal benefit programs to maximize patient access to hearing healthcare services.

Hearing Instruments Specialist / Clinic Manager - Sonus/Amplifon – Arlington Hearing Center - Arlington, VA

(2008-04 - 2022-04)

• Managed 9 clinic locations across MD, DC, VA, and PA; served as PMP-level project manager for new office launches in four states, overseeing staffing, procurement, and operational setup.
• Developed and executed contracts with the Department of Aging and Cardinal Health/Pharmacy Hearing Centers, expanding federal and institutional client base.
• Rescued the Arlington office from a $167,000 deficit to profitability within 7.5 months; achieved $289,000 in revenue for the 2008–2009 fiscal cycle.
• Sustained a $1M+ annual revenue program through partnership development with Assisted Living Centers, military facilities, and federal agencies; featured in Washingtonian magazine's "Top Docs" list.
• Led HR functions including recruitment, training, employee relations, and compliance oversight for multi state operations.
• Ensured full credentialing and compliance with all insurance carriers and state/federal hearing healthcare regulations; managed supply chain processes for device testing, prescribing, and fitting.
• Delivered formal business operations reports and strategic recommendations directly to company president; facilitated planning sessions with local Department of Aging officials to improve elderly care delivery.
• Trained and mentored Hearing Aid Specialist interns; emphasized federal privacy law (HIPAA) compliance and high-standard care
• Established and maintained direct service relationships with the U.S. Senate, Department of Defense, Department of State, and other federal agencies, providing customized earpiece impressions and hearing solutions.

Chief of Staff / Project Manager - Agenda Sec IT and Cyber Security - Fredericksburg, VA

(2023-08 - 2025-08)

• Managed all IT technicians by assigning them tasks as they came in.
• kept status reports and completion with each major job.
• Encourage and facilitate weekly meetings with our international offices to maintain positive communication and encourage teamwork and unity while staying on track with our clients.
• Confirm all onboarding of new employees and proper procedure is followed.
• Responsible for the purchasing of all devices, laptops, printers, docking stations and more. Also to oversee them they set up Software added firewalled and delivered to the client ahead of schedule.
• Kept detailed track of inventory for all devices and their whereabouts through all clients nationally.
• Set in motion all the needed software and licenses. Egnyte, Jump Cloud, Evernote, Sophos email protection and phishing threat, as well as any needed version of Office 365 creation.
• Watching over 14 clients and caring for over 7000 employees' needs wherever they may be.
• Managing staff in the Philippines, Argentina, Columbia, and the U.S.
• Recording and securing client company purchasing cards for their use when needed.
• Able to travel at the need of the company.

Chief of Operations / Human Resource Manager - Performance Systems - Fredericksburg, VA

(2018-06 - 2020-10)

Secret Clearance required

• Supported management team with developing operational systems. Oversaw key administrative processes and policies to maximize outcome of various business operations.
• Implemented a new employee handbook and oversaw onboarding and training of new employees.
• Authored various Position Descriptions and listed them on various job websites to attract the best candidates.
• Organized and facilitated weekly meetings for Business Development, Operations and Management departments.
• Point of contact for employees to discuss issues and resolve problems. Oversaw the required Annual Security Briefing and Insider Threat training of all employees annually.
• Oversaw employees TDYs to ensure accuracy and compliance with regulations.
• Attended trade shows including Special Operations Forces Industry Conferences (SOFIC). Authored new and updated policy letters for employees as needed.
• Created marketing materials for the company including a new brochure and online material for the website.
• Served as analysis for all operations within the company including logistics and acquisitions.
• Worked with the (FSO) Facilities Security Officer for annual reports.
• Oversaw employee time keeping program to ensure compliance with company policies and regulations, organized company database on SharePoint
• Provided audiological and earpiece impression services to personnel from the U.S. Senate, Department of Defense, Department of State, and other federal agencies.
• Developed Statements of Work (SOWs), positional statements, and Critical Design Requirements during 3- year tenure supporting a Federal Government Contractor.
• Served as Chief of Operations and HR Manager for government contractor operations; oversaw compliance, staffing, and business development activities.
• Held contracts with government-affiliated entities including the Department of Aging and Cardinal Health; experienced in navigating federal procurement and compliance frameworks.