Operations Management & Quality Systems Expert
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Industry expertise: operations management, excellence frameworks, and quality systems. 29 years of industry experience in quality and operations management roles in large distribution centers in technical expert and leadership roles. 12 years analyzing business, organizational and team performance using excellence frameworks.
Inventory Control Specialist - Carparts.com Warehouse - LaSalle, IL
(2022-10)
Auditing, cycle counting, inventory control and quality control.
Warehouse Coordinator, Packing Assistant for Less Than Truck Load (LTL) - Panduit Corporation, DeKalb Central Warehouse - DeKalb, IL
(2021-01 - 2022-06)
Perform operations and process management through specialist roles to expedite warehouse activities; assist, manage and assign personnel. Investigate and resolve daily inventory, operational and quality issues. Perform auditing, cycle counting, inventory control and picking/packing and receiving error investigations.
Warehouse Technician 2, Inventory Control - Panduit Corporation, DeKalb Central Warehouse - DeKalb, IL
(2016-07 - 2017-07)
Warehouse Technician 2, Operations Management Specialist - Panduit Corporation, DeKalb Central Warehouse - DeKalb, IL
(2007-11 - 2015-02)
Roles: Conveyor Pilot, Inventory Control, Packing Assistant, Order Management and Shipping Office. Perform operations and process management through specialist roles to expedite warehouse activities; assist, manage and assign personnel. Investigate and resolve daily inventory, operational and quality issues. Perform auditing, cycle counting, inventory control and picking/packing and receiving error investigations.
Warehouse Technician - Panduit Corporation, DeKalb Central Warehouse - DeKalb, IL
(2017-09 - 2020-12)
Pick, pack and ship customer orders. Receive incoming goods.
Warehouse Technician - Panduit Corporation, DeKalb Central Warehouse - DeKalb, IL
(2007-03 - 2016-06)
Pick, pack and ship customer orders. Receive incoming goods.
Quality Control Inspector, Returned Goods - Panduit Corporation - DeKalb, IL
(1998-09 - 2007-10)
Inspection and rework of finished goods, train inspectors and managed departmental supplies and scrap.
Warehouse Technician and Pack Assistant - Panduit Corporation, Central Warehouse - Tinley Park, IL
(1997-08 - 1998-08)
Pick, pack and ship customer orders. Investigate picking discrepancies and assist packers.
Various roles and accomplishments - Panduit Corporation, DeKalb Central Warehouse - DeKalb, IL
(1997-08 - 2022-06)
Overall tenure at Panduit Corporation
Judge - ASQ International Team Excellence Awards (ITEA) - Milwaukee, WI
(2009-07 - 2021-12)
Train, coach and develop Judges; lead judging panels and analyze team project performance against the ITEA Criteria for domestic USA and international applicants.
Village Trustee - Village of Compton - Compton, IL
(2004-10 - 2021-05)
Member of elected village board for administrative and financial management, for a town of 200 people.
Subject Matter Expert (SME) - American Society for Quality (ASQ) - Milwaukee, WI
(2011 - 2018)
Worked on various projects to evaluate existing test questions for the Six Sigma Green Belt certification and the ITEA criteria, and generate content such as certification test questions, new criteria and instructor course material.
Senior Examiner - Illinois Performance Excellence (ILPEx/IMEC) - Peoria, IL
(2010-03 - 2020-05)
Analyze organizations against the Baldrige Excellence Framework.
Consultant - Black Knight Management - Compton, IL
(2010-09 - 2020-12)
Private personal and organizational coaching, consulting and counseling. Inspirational card deck design and production. Baldridge, Lean Six Sigma and Quality Management.
Consultant - President's Action Council, Lincoln Foundation for Performance Excellence - Naperville, IL
(2007-05 - 2010-12)
Strategic development of the Baldridge program in Illinois.
Black Belt - Financial Applications Corporation - Tinley Park, IL
(2007-05 - 2007-09)
Served as Black belt for process improvement for Automatic Teller Machine (ATM) failed deployment project. Results included sales and service process improvements with $30,000 in annual labor savings.
Presenter - American Society for Quality - Milwaukee, WI
(2018-07 - 2018-07)
Excellence Frameworks, webcast.
Presenter - ASQ Rockford Section - Rockford, IL
(2018-04 - 2018-04)
Excellence Frameworks and Programs.
Trainer - Panduit - DeKalb, IL
(2017-03 - 2017-03)
Self-directed work teams (culture and safety).
Workshop Leader - Northern Illinois Quality Conference - Naperville, IL
(2011-11 - 2011-11)
Critical Factors of Six Sigma.
Master of Science (M.S.) - Industrial Management - University of Central Missouri (2011 - 2011)
Bachelor of Arts (B.A.) - Art and History - Lewis University (1996 - 1996)
