Shawn Wallace

Lead Jira Administrator - Cognitive Medical Solutions

(2025-03 - 2025-06)

Designed and implemented an External Portal solution for the Veterans Health Administration (VHA)
Architected Jira projects including workflows, issue types, custom fields, permission schemes, notification schemes, and security configurations
Built scalable workflow structures supporting external stakeholder collaboration within a federal healthcare environment
Defined Jira governance standards and configuration models for maintainability and controlled access management
Collaborated with stakeholders to translate operational requirements into scalable Jira solutions

Atlassian Consultant - Valiantys

(2021-03 - 2023-09)

Designed and administered Jira Software and Jira Service Management environments across multiple enterprise clients
Configured workflows, issue types, screens, field configurations, permission schemes, notification schemes, and dashboards
Built Confluence knowledge management systems using structured spaces, templates, and embedded macros
Implemented Jira automation solutions to streamline operational workflows and reduce manual administrative effort
Integrated Atlassian tools with enterprise platforms to improve reporting visibility and workflow consistency
Conducted stakeholder discovery sessions to gather requirements and identify process improvement opportunities
Evaluated and implemented Atlassian Marketplace applications based on business and technical requirements
Delivered workflow redesigns and governance improvements for clients experiencing operational bottlenecks
Supported Agile enterprise environments across multiple simultaneous client deployments

Jira Administrator - Credit Karma

(2020-12 - 2021-03)

Managed Jira administration for Legal Department operations and workflows
Created and maintained custom workflows, transition logic, validators, post functions, and automations
Built custom dashboards, JQL filters, reports, notification schemes, and security configurations
Streamlined overly complex workflows to improve operational efficiency and reduce productivity bottlenecks
Educated stakeholders and project managers on Jira capabilities, limitations, and process optimization strategies
Maintained user access management and project-level permissions
Evaluated Atlassian Marketplace add-ons and developed implementation recommendations
Authored and maintained internal documentation and knowledge base procedures

Junior Jira Administrator - CGI Federal

(2017-03 - 2020-09)

Supported enterprise Jira and Confluence administration across multiple business units
Created and maintained Jira projects, workflows, workflow schemes, screens, field configurations, permissions, and notification schemes
Developed Scrum and Kanban boards, custom dashboards, and JQL filters for operational reporting
Managed user provisioning and access administration across Jira, Confluence, Bamboo, Bitbucket, Artifactory, and SonarQube
Created and maintained Confluence spaces and knowledge base documentation
Built and managed Bamboo deployments, Bitbucket repositories, and SonarQube repositories
Conducted audits of more than 3,700 Bitbucket repositories within the enterprise environment
Evaluated Atlassian Marketplace add-ons within development and testing environments
Assisted stakeholders with workflow analysis, reporting, and process improvement initiatives
Produced project status reports and operational documentation for technical and non-technical stakeholders

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