Mental Health Specialist - Superior Counseling - Ruston, LA
(2025-08 - 2026)
- Met weekly with supervisor to review client progress, receive feedback, and strengthen clinical practice and professional development
- Built and maintained trusting, trauma-informed, strength-based relationships with program participants to support stability and long-term goal achievement
- Provided life skills coaching including budgeting, problem-solving, communication, parenting support, and behavioral strategies to promote independent living
- Coordinated care with multidisciplinary teams across programs to ensure continuity of services and participant success
- Conducted follow-ups, evaluations, and ongoing case reviews to adjust services based on client needs and progress
Customer Service Associate - Dawg House - Ruston, LA
(2022-09 - 2025-11)
- Resolved customer concerns and de-escalated conflicts, ensuring positive experiences and customer retention
- Demonstrated adaptability and emotional intelligence when interacting with diverse customers in a high-pressure setting
- Managed multiple tasks simultaneously, including order coordination, payment processing, and service delivery, while maintaining accuracy and efficiency
Human Resources Intern - Grambling Television Center - Grambling, LA
(2024-08 - 2025)
- Paired student hires with senior team members based on skills and experience to support development and team alignment
- Drafted a staff workbook to guide school programs and standardize team processes
- Developed team-building initiatives to improve communication and resolve team conflicts
Student Ambassador (recruiter) - GSU Office of Admissions - Grambling, LA
(2023-09 - 2024-05)
- Represented the university to prospective students and families through campus tours, recruitment events, and outreach initiatives
- Engaged with diverse audiences to communicate admissions requirements, academic programs, and campus life
Community Service Support - Soup kitchen - Monroe, LA
(2025-11 - 2026-04)
- Provided direct service to individuals and families experiencing homelessness by assisting with meal distribution and basic support services at a community shelter and soup kitchen
- Demonstrated empathy, patience, and strong interpersonal communication while interacting with diverse populations in need
- Strengthened interpersonal, teamwork, and empathy skills through direct community interaction and support service roles
