Shawnia

Reliable and detail-oriented professional with hands-on experience in warehouse operations and customer service. Skilled in order picking, inventory control, shipping and receiving, and assisting customers in fast-paced environments. Known for accuracy, teamwork, and strong communication. Seeking a warehouse clerk, customer service, or operations support role where efficiency and reliability are valued.

Crew member at Wendy's (2025-03 – Present)

• Provided friendly, efficient customer service in a high-volume environment.
• Took orders, handled customer concerns, and ensured satisfaction.
• Accurately handled cash register transactions and payments.
• Worked collaboratively with team members to meet service and cleanliness standards.
• Maintained food safety, sanitation, and operational guidelines.

Warehouse Worker at Ford Motor Company (2023-11 – 2023-12)

• Communicated throughout the team about the rejected car parts; ensuring team accuracy.
• Organized contaminated area.
• Managed use of hand/ power tools, hoists, and/or other equipment and machinery.
• Assembled customer orders accurately from stock and transported orders to packing stations or shopping departments, maintaining a 95% order accuracy.
• Ensured proper packaging and labeling to prevent damage during transit while preparing parcels for mailing.
• Handled machine operation on the equipment for ad least 2 years of working there on the machines on the line.

Crew Member at White Castle (2022-11 – 2023-06)

• Greeted and served customers.
• Managed customer satisfaction by responding to reviews, taking orders, handling complaints and encouraging effectively communication.
• Worked with food service team members to handle every customer need and build brand loyalty.
• Kept business financial transactions highly accurate by closely monitoring transactions and securely handling cash.

High School Diploma – Fairfield High School (2013-06 – 2013-06)