Shawnte Muniz

Detail-oriented and self-driven professional with over 7 years of experience in customer experience, combined with strong expertise in bookkeeping and administrative assistance. Proven ability to manage financial records, streamline processes, and deliver exceptional support in fast-paced environments. Dependable, adaptable, and eager to leverage analytical skills and accounting knowledge into a full-time career in accounting.

Bookkeeper / Administrative Assistant - Spike Performance - Pharr, TX

(2025-11)

• Manage bookkeeping and financial records for 3 locations.
• Handle ordering, receiving, and inventory tracking to ensure accurate stock levels and cost control.
• Provide administrative support to maintain smooth daily operations.

Customer Service Representative - TTEC - McAllen, TX

(2024-03 - 2025-10)

• Delivered high-quality customer support via phone and chat for credit and checking account inquiries.
• Processed claims and resolved technical issues efficiently.
• Maintained strong problem-solving skills while assisting clients with account-related needs.

Account Transactions Poster - Performance Therapeutics - McAllen, TX

(2021-08 - 2024-02)

• Posted payments accurately into the billing system.
• Reviewed patient accounts to identify payment opportunities and collections needs.
• Supported accurate financial reporting through timely transaction processing.

Bachelor of Science - Accounting - University of Phoenix – Online Campus (2021-03 - 2025-08)

High School Diploma - Harlingen High School South (2004 - 2008)