Shay

Psychology graduate pursuing a Master of Science in Sport Psychology with a passion for health, wellness, recovery, and human performance. Experienced in customer service, team collaboration, and creating positive client experiences. Entrepreneurial mindset with a passion for helping others.

Barista Trainer at Starbucks (2020-05 – 2024-07)

• Delivered exceptional customer service in a fast-paced, high-volume environment while maintaining accuracy and efficiency.
• Trained and mentored new team members on beverage preparation, customer service standards, and daily operations.
• Built positive relationships with customers by providing friendly, personalized service and resolving concerns professionally.
• Collaborated with team members to maintain smooth store operations during peak business hours.
• Maintained high standards of cleanliness, organization, and food safety.

Gallery Assistant at Art in the Valley (2019-08 – 2019-12)

• Maintained a clean, organized, and welcoming gallery environment to create a positive experience for visitors.
• Assisted customers by answering questions, showcasing artwork, and providing personalized recommendations based on their interests.
• Processed sales transactions and supported the sales process through professional communication and customer engagement.
• Helped negotiate artwork purchases while ensuring a positive experience for both customers and the gallery.
• Collaborated with team members to support daily gallery operations and maintain an inviting retail space.

Master of Science in Sport Psychology – Arizona State University (2026-08 – 2028-05)

Bachelor of Art in Psychology – Arizona State University (2024-03 – 2026-05)