Shaya Baldwin

Accomplished professional with expertise in housekeeping and customer service, honed at The Sanctuary Beach Resort. Proven ability to enhance guest satisfaction through meticulous cleaning and efficient teamwork. Successfully trained new staff, improving workflow by 20%. Skilled in maintaining high sanitation standards and fostering a welcoming environment.

Housekeeper at The Sanctuary Beach Resort (2025-03 – Present)

• Maintained cleanliness and orderliness in guest rooms and common areas.
• Operated cleaning equipment such as vacuums, floor buffers, and carpet cleaners.
• Assisted in training new staff on proper housekeeping techniques and procedures.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Maintained a spotless environment for guests through diligent daily housekeeping tasks.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• ards of sanitation in common areas, contributing to an inviting atmosphere for guests.
• Disposed of trash and recyclables each day to avoid waste buildup.

Server at Noodle Bar (2023-03 – 2025-06)

• Delivered exceptional customer service in fast-paced environment to enhance dining experiences.
• Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
• Maintained cleanliness and organization of dining area to promote positive atmosphere.
• Assisted with training new servers on menu knowledge and service protocols.
• Implemented suggestions for improving workflow efficiency during peak hours of service.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.

Kennel Tech at Dogwood Ranch (2021-06 – 2021-09)

• Ensured compliance with safety protocols while handling and caring for animals.
• Monitored animal behavior and health, reporting any concerns to management promptly.
• Maintained cleanliness of kennel facilities, including routine sanitation procedures.
• Assisted in administering medications and treatments as directed by veterinarians.
• Developed training materials for new staff, enhancing onboarding experience and knowledge retention.
• Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
• Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
• Mixed and administered special food formulas to individual animals based on unique dietary needs.
• Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.

High School Diploma – North Monterey County High School (2024-06)